As someone who makes a living helping managers and executives become better leaders, I always take a moment when the political climate changes. Why? Because this is where we observe leadership both at its best and at its worse, usually within nano-seconds of each other. All the rancor and rhetoric around the change of government […]

We’re excited to share that we launched our paid subscriber option this month! A big thank-you to those of you who have already subscribed—it means a lot to us. For those who haven’t, no worries—you’ll still receive our regular weekly content as always and we appreciate you as well. For our paid subscribers, we’re offering […]

/*! elementor – v3.17.0 – 08-11-2023 */ .elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block} How to Handle Difficult Customers with Grace Dealing with difficult customers is an inevitable part of sales and customer service. Whether it’s a prospect who’s resistant to your pitch or an existing client who’s dissatisfied, these interactions can be challenging. […]

As I reflected on the ducks in their new pool of water, it occurred to me that these ducks are behaving like many organizations do when they only focus on the short term.  What do I mean by that? 

/*! elementor – v3.17.0 – 08-11-2023 */ .elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block} How Emotional Intelligence Enhances Coaching Effectiveness Coaching is a deeply personal and relational process, and at its heart lies emotional intelligence (EQ). Defined as the ability to recognize, understand, and manage one’s emotions while also being attuned to the emotions […]

In this episode of Beyond Coaching, we sit down with Dr. Steve Dittmore, a seasoned educator and researcher with extensive experience in athletics and higher education. Dr. Dittmore shares insights from his unique journey, moving from the University of Arkansas to leadership roles at Baldwin Wallace University and the University of North Florida. Together, we […]

/*! elementor – v3.17.0 – 08-11-2023 */ .elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block} The Role of Dopamine in Goal-Setting and Achievement During Coaching In the world of coaching, setting and achieving goals is at the heart of personal and professional growth. But what drives us to push forward, tackle challenges, and savor the […]

/*! elementor – v3.17.0 – 08-11-2023 */ .elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block} The Role of Feedback Loops in Sales Performance Improvement In sales, continuous improvement is essential for staying competitive and achieving long-term success. Feedback loops—structured processes that deliver insights and enable reflection—are one of the most effective tools for enhancing performance. […]

/*! elementor – v3.17.0 – 08-11-2023 */ .elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block} Building a Diverse Sales Team: Benefits and Best Practices In today’s competitive marketplace, building a diverse sales team isn’t just a matter of meeting quotas or checking boxes—it’s a strategic advantage. Diversity brings fresh perspectives, fosters innovation, and helps sales […]

We are in an exponential world where change is the slowest it is going to be today. This concept presents learning as a positive mindset.