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Can politeness truly transform your life? Find out as Jennifer Furlong sits down with Kristi Spencer, founder of the Polite Company and a certified etiquette trainer. Kristi and Jen dive into the growing issue of incivility in today's fast-paced world and its ripple effects on our Mental Health, productivity, and personal Relationships. Discover how simple politeness can lead to more harmonious interactions and a thriving society, without sacrificing assertiveness or the ability to set clear boundaries.

Kristi's journey from a demanding 25-year career in journalism to the world of etiquette training offers an insightful backdrop to our conversation. Learn how the constant pressure and negative news cycle in journalism contributed to societal rudeness and her eventual Burnout. Kristi's decision to study at the Emily Post Institute showcases the powerful shift from skepticism to compassion and the profound impact that assuming good intentions can have on communication and civility.

In our discussion, Kristi shares valuable strategies for navigating modern etiquette challenges, such as handling public rudeness and maintaining device-free family meals to foster meaningful connections. She introduces the CARE method for politely setting boundaries and highlights the importance of authenticity and preparation when dealing with interruptions. Tune in for practical advice on enhancing your communication skills and creating a more respectful and connected world.

Contact Kristi at https://www.thepolitecompany.com/

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Jennifer Furlong Author | Podcaster | Speaker | Communication Ace

Jennifer Arvin Furlong (aka Jen) is a communication and media specialist who has kept one foot on the professional side of the industry for three decades and the other foot on the academic side teaching communication and public speaking for almost two of those decades. She is an author, speaker, media literacy advocate, and Marine Corps veteran. Nowadays she stays busy as the Communications Director for Ad Fontes Media, as Board President for Media Literacy Now, as a speaker coach for TEDxSavannah, and as the host of the Communication TwentyFourSeven podcast, “where we communicate about how we communicate.”