When 2 “hospitality guys” get together, there’s bound to be many stories and CS/CX secrets to share. Thanks, Tony Johnson for having me as a guest on your podcast. Click here to listen.
Some topics discussed:
Be specific with your recognition
Leadership isn’t about position, it’s about influence and impact
Make sure that you work to train and empower your new managers
Like you, Steve DiGioia, customer service crusader, author, and certified trainer, does all he can to improve service and the customer experience. But unlike others, Steve’s unique storytelling style, based on his 20+ year hospitality career, creates an entertaining atmosphere while he shares real-world tips and actionable tactics to improve your customer service, increase employee morale and provide the experience your customers desire.
Steve has been recognized as a 6-time “World’s Top 30 Customer Experience Professional” by Global Gurus.org and a “Top Customer Service Influencer” by multiple industry-leading sources. He is also a featured contributor to the leading hospitality and customer service websites.
With a tagline of “Finding Ways to WOW Your Customer”, Steve continues his pursuit of excellence on his award-winning blog sharing his best strategies on customer service, management, and leadership.
Check out Steve's weekly newsletter on LinkedIn called "Tips On Thursday"
