
If you’re in a leadership role, you should know by now that your customers are always evaluating your every move. That’s right, your every move. They’re watching your every decision, every action, and every word. And if you’re not careful, they’ll have no qualms about letting you know when you’ve screwed up. Now, you might be thinking, “But I’m the boss! I call the shots around here!” Well, that might be true, but just because you’re in charge doesn’t mean you can rest on your laurels. In fact, it’s quite the opposite. Your position of power comes with a responsibility... Continue Reading