1. Achieving Success: Balancing Operations and Growth Strategies with Valerie Hayes Melanie Johnson & Jenn Foster 22:08

Jenn Foster and Melanie Johnson co-owners of Elite Online Publishing, interview Valerie Hayes about enhancing your business strategies, and implementing sales productivity. 

What You’ll Learn in this Episode:

  • How to manage your processes and people.
  • How to have direction and tools to achieve your goals.
  • How to manage your growing business.


“Most people try to start with processes, and actually you have to start with the people. I come in and I get to know the people, I’m seeing how they’re communicating amongst themselves, which is reflective of typically the lack of processes.” (4:53)

“Identify your one primary lead source and then you put metrics in to track how that lead comes in and what happens to that lead during the sales process. By tracking the lead, you’re gonna see where you have holes in your sales process that you can then tweak.” (9:52)

“Once you get people to operate in their zone of genius, They just naturally increase their own production and naturally are producing work at a high level of excellence.” (16:45)

About Valerie Hayes:

Valerie Hayes is on a mission to help small businesses beat the odds and push through the roadblocks to become an industry leader. She helps overburdened entrepreneurs, small business owners, and CEOs run their companies like a high-performance sports car. Fast and effective.

As a Fractional COO, Valerie helps untangle everything that’s not working smoothly, sorts it all out, and puts it back together. No more late nights stuck at your desk trying to figure it all out. Valerie is convinced that fewer businesses would fail if people knew more about how to run their business well and how easy it can be. Her direct, down-to-earth approach takes the mystery out of running a business.

Learn More Here

Jenn Foster Bestselling Author

Jenn is a Wall Street Journal, USA Today, and International bestselling author. She is the owner of Elite Online Publishing and Biz Social Marketing Agency. Companies dedicated to helping business owners of all sizes thrive in today's highly technical world of product and service promotion. Jenn owned and operated a successful local chain of retail stores, where she honed her online marketing skills. From local brick and mortar stores to online entities, to large international corporations, Jenn's years of experience and expertise has now helped hundreds of businesses become front-page news on major search engines. She is dedicated to helping businesses use powerful new online and mobile marketing platforms to get visibility, traffic, leads, customers, and raving fans. She is passionate about helping busy entrepreneurs, business leaders, and professionals to create, publish, and market their book, to build their business and brand.