In today's episode, we're thrilled to welcome Doug Knoll—lawyer turned mediator, peacemaker, and author of the upcoming book Empathy Leadership. Doug takes us on a fascinating journey from his early…
In today's episode, …
In today's episode, we're thrilled to welcome Doug Knoll—lawyer turned mediator, peacemaker, and author of the upcoming book Empathy Leadership. Doug takes us on a fascinating journey from his early career as a trial lawyer to his transformative work inside maximum Security prisons, where he's taught hardened ex-gang members how to de-escalate conflict in seconds. Doug reveals the neuroscience behind "affect labeling," a powerful technique that calms even the most heated disputes by simply naming Emotions. He shares compelling stories—from mediating high-stakes corporate battles to life-ch…

