How do your business’s customers feel about your company? Are you in love with you and loyal to a fault? Well, in today’s market, anything less can present a severe risk to the long-term success of your business. Fortunately, you can learn how to ensure your customers adore your company in the post below. 

Listen to what they have to say 

Everyone likes to feel that they are being listened to, and your customers are no exception to this rule. Indeed, if you can boil success in business down to a single thing, it’s pleasing your customers, and the feedback they give is valuable information on how to do this. 

To that end, make sure you provide plenty of opportunities for customers to tell you how you have done and how they feel about certain products or services, such as suggestion boxes, rating buttons, feedback emails, and website forms. Where possible, acknowledge this feedback and respond with a description of the action you will be taking because of it. 

Please provide them with excellent service 

Your customers will never fall in love with your business if you don’t offer them excellent service. The good news is there are several ways in which you can do this. The first is always to employ great people who are competent at their jobs and passionate about completing them. The second is that you can work with a user experience specialist to ensure that your website and online store offer the best possible experience to visitors. 

Offer them discounts

We all love to think we are getting a bargain, and you can endear your customers to your business by offering them discounts. One way to do this is to send them discount codes, either via email or by post, that they can use online and in-store. 

Another option is to offer discounts in-store when a customer pays in cash. The good news is that it is easier than ever to do this with providers like North American Bancard. In fact, for those out of the loop, North American Bancard is now North.com, and you can visit their website to get all the information you need on their dual-price programs. A feature of their Technology will allow you to offer easy cash discounts that will delight customers when they make a purchase. 

Get involved with your local community or a charity 

Last of all, if you want your customers to fall head over heels in love with your business, then it’s crucially important to ensure that your company acts in line with its values. The best way to do this is to get involved with a charity or local community organization in your area. 

Doing this will show that your business is about more than just making Money and that you care about something bigger than your bottom line. This is very impressive to current and potential customers because it means they can feel good about spending their money with you when they purchase. 

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Originally Published on https://www.breakfastleadership.com/

Michael Levitt Chief Burnout Officer

Michael D. Levitt is the founder & Chief Burnout Officer of The Breakfast Leadership Network, a San Diego and Toronto-based burnout consulting firm. He is a Keynote speaker on The Great Resignation, Quiet Quitting and Burnout. He is the host of the Breakfast Leadership show, a Certified NLP and CBT Therapist, a Fortune 500 consultant, and author of his latest book BURNOUT PROOF.