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How Business Growth Depends on Customer Care and Service

We often hear the terms Customer Care and Customer Service interchanged, but each has their defining moments to which we must pay serious attention.

Traditionally, customer service is the overall mentality on which businesspeople and sales professionals concentrate. However, the extra step is to include customer care. Without caring, ‘bad press’ becomes unavoidable, discouraging earning a returning and referring clientele, the definition of a Smooth Sale. One recent experience motivates our blog, How Business Growth Depends on Customer Care and Service.
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Growth Depends on Customer Care and Service

Image by Geralt via Pixabay

A recent visit to a restaurant for a family celebration inspires today’s blog post. The goal is to increase awareness of every element surrounding you, your business, and your clientele to create favorable, memorable events and encourage working with you repeatedly.

The Restaurant Non-Favorable Experience

A reservation was efficiently made upfront, and we were taken to a table large enough to accommodate everyone. The host and the serving staff were professional and accommodating. But our enthusiasm quickly faded. 

Non-Existent Customer Care

It quickly became evident that only customer service was in the picture, but ‘caring’ didn’t enter the equation. Almost instantly, we heard a thunderous grinding of coffee beans adjacent to our table. Moreover, the noise filled practically the entire room. We could not hear ourselves think, let alone talk. That’s hardly the atmosphere wanted for a celebration of any type!

I asked the host to seat us at another table but was told it would take about 45 minutes. Sadly, we had to remain where we were sitting. One had to stand up to speak to someone at the opposite end of the large table. The anticipated energetic conversation was merely a fantasy, not our reality.

Solution or Ongoing Issue

Anytime a problem arises, especially an evident one, immediate steps must be taken to find the proper remedy. Otherwise, a loss of clientele is almost guaranteed. Sadly, given the entire room’s appearance, the restaurant has undoubtedly had the seating arrangement in place for a long time.

The restaurant would benefit from moving the coffee station into the kitchen, helping reduce the noise. Most people dine out to enjoy the experience and the cuisine; larger parties also want to have fun and stimulating conversations. Attention to all the details concerning the customer experience is critical for encouraging return visits. Accordingly, customer care (caring about customers) heavily affects the likelihood of earning client loyalty and referrals.

Problem-Solving

As an entrepreneur, corporate employee, or the CEO of a mega business, ignoring issues or complaints on any level will only harm the business further. It’s critical to hear the complaints to resolve any issue fully. 

It’s critical to maintain a positive attitude. Carefully listening to what you hear and asking questions for clarification may help you resolve issues before they repeat and open your thought process to new ideas for expansion. When we pay strict attention to a challenge, it can almost appear as a gift in disguise, as new ideas often embolden our business plan.

Time for Reflection: Business Growth Depends on Customer Care and Service

It would be a rarity for a company or solo entrepreneur never to receive a complaint or criticism. During one’s free time, it is wise to reflect on all the experiences, good and bad, that occur daily and weekly to revise ongoing goals that will ultimately lead to your desired success. It’s wise to frequently examine whether you are doing everything possible to promote customer care and service.

Some people do well with Meditation and Yoga, while others enjoy free-flowing thoughts while outdoors or exercising in the gym. The critical point is to accept that new ideas will likely come your way. Examine each new thought in detail to realize how you may implement it to fit in with your long-term vision. Next, establish a routine for receiving more novel ideas to build a robust business.

Conclusion: How Business Growth Depends on Customer Care and Service

Unexpected negative experiences are typical and must be accepted as they are our starting point for improvement. Ignoring issues never solves anything and, sadly, often has the opposite effect, and that is turning off one’s clientele. Best of all, upsets can guide us toward a better direction, positioning the business for a more fulfilling outcome.

For more Insights, Visit Elinor’s Amazon Author Page

Communicate to Attract Interest

Be A Story-Teller

“Believe, Become, Empower”

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Sales Tips: How Business Growth Depends on Customer Care and Service

1. Commit to your long-term vision for accomplishment(s) to enjoy business success. 
2. Realize how you want to build your business and avoid errors you see among others.
3. Research top competitors to realize how they serve their clientele and how to differentiate your company.
4. Brainstorm with trusted peers and partners concerning potential steps for improvement.
5. Be receptive to clientele input and review the possibilities for improving a situation.
6. Commit to ongoing learning to remain ahead of the curve in your industry.
7. Remind yourself and your staff that business growth depends on customer care and service.
8. At the end of all communications, ask the other party or people if they have questions to ensure clarification.
9. ‘Don’t give up – find a better way!’
10. Celebrate Success!

Today’s insights are provided to help you achieve the Smooth Sale!

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The post How Business Growth Depends on Customer Care and Service appeared first on SmoothSale™.

Elinor Stutz International Best-Selling Author

Elinor Stutz broke through barriers long before doing so was popular. Against all the odds, she defied the theme “women can’t sell” to become the top producer at every company she ever worked for, ignoring attempts to get her to quit.

Eleven years later, I lay motionless on a stretcher with an irreparably broken neck. Two visions appearing before me, and a brilliant gold light encasing my entire body, gave me a reason to believe I would recover. I wholeheartedly knew I was about to empower audiences far and wide. At the moment, I negotiated a full recovery with the promise to be of service. The surgeon and hospital staff anointed me with the title “The Walking Miracle.”

As the CEO of Smooth Sale, Stutz adapted the motto, “Believe, Become, Empower.” Believe in yourself; Become the person you envision; Empower your audience to do the same. Stutz is on the Social Media Committee for Inclusion Allies Coalition devoted to Diversity, Equity, and Inclusion.