In the rapidly evolving landscape of modern business, the integration of new technologies like AI, automation, and advanced software has fundamentally transformed traditional business practices. These tools offer unprecedented capabilities to track and engage with clients, streamline operations, and enhance overall efficiency. However, with these advancements comes a significant shift from the “old school” methods, […]

  “Symbols can be so beautiful, sometimes.” ~ Kurt Vonnegut, “Breakfast of Champions” Sandra described the past week of headaches associated with a systems conversion that took place in the call center in which she works as a customer service representative. She outlined the many hiccups and problems they encountered, the way data dropped out […]

This isn’t me but what a haunting look This is a reprint of a classic blog that I wrote in January 2020 when I first started my company Shiageto Consulting. Enjoy! A new year is often a pivotal time to think about your life and your happiness. In fact it doesn’t just have to be a […]