Join us for an interview about delivering on expectations inside your business. This conversation was with Jim Stevenson, a founder and international Growth consultant. One of my favorite parts of the interview is when he 

Highlights from the interview:

1. Agile methodologies and continuous improvement

Jim explained how agile principles of prioritizing value over process and delivering work iteratively helped transform how he builds organizations. Continuous improvement is key to reviewing whether the work remains optimally directed.

2. Tracking value over activity and delivering early

Jim argued for focusing on outcomes, not outputs, by delivering work incrementally and constantly validating its value. This prevents wasting months on potentially misguided work. Small, frequent deliveries also make course corrections easier.

3. Communication challenges and building trust

Communication difficulties often arise between organizational silos. Jim advocated for regular, informal check-ins to foster understanding and connection across teams. An open-door policy encourages addressing issues proactively.

4. Leadership lessons from mentors

Key mentors taught Jim sales, introduced agile practices, and how to prioritize outcomes. Adopting new strategies requires patience and educating skeptical colleagues over reprimanding them. Learning happens gradually when people feel heard.

5. Learning from mistakes and improving processes

Jim admitted to botching a client deal due to overreliance on experience over process. He now has stricter onboarding procedures to catch funding issues earlier. Success stems from acknowledging errors to continuously enhance one’s work.

You can learn more about Jim Stevenson over at Founder and CEO of Bletchley Group. You can also connect with him on LinkedIn.

As always, if you have any questions or want to submit a guest for the podcast that you think would be amazing, just reach out to me on the Dig to Fly website, and I’ll do my best to get them on. If you enjoy the interview, please take 30 seconds to rate the Dig to Fly podcast on your favorite platform. Thanks!

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Karl Staib Systematic Leader

Karl Staib founded the SOPguy Method and author of Bring Gratitude. He trains people to create processes that fit the employees’ and the company’s personality. He has been featured by Forbes, NPR and Zen Habits and has worked with great companies such as Philips Global, Southwest Research Institute and Pioneer Nation.

He has been helping clients develop SOPs since 2020, he would likely be utilizing his expertise in workplace happiness and productivity to design effective, efficient, and enjoyable procedures. SOPs are essential for businesses to ensure consistency and quality in their operations, and someone with Karl Staib’s background could bring a unique perspective to this task by focusing not only on the functionality of the procedures but also on how they impact employee satisfaction and morale.