Originally aired Jan 25th 2022; Have you ever had the same recurring healthcare issue that you just couldn’t find answers to?

That’s what happened to one of my acquaintances recently. With her permission, I will be sharing her story of navigating the healthcare system in today’s episode. In this case study, I describe the full experience, feeling of frustration and fatigue of not getting the answers she was hoping for, and then how I encouraged her to advocate for herself.

Listen to the full episode to learn:

• How we as healthcare providers can empathize with what patients are going through
• What patients can be doing in order to navigate the system more seamlessly & advocate for themselves
• Why follow-up is such a critical step in this line of work 
• What 4 lessons you can take away from this patients’ experience  

Grab your drink of choice and join the conversation!

Disclaimer

The Healthcare Provider Happy Hour Podcast makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. The information, opinions, and recommendations presented in this podcast are for general information only and any reliance on the information provided in this podcast is done at your own risk. This podcast should not be considered professional advice. Please speak with your own healthcare practitioner when seeking medical advice.

Connect with Jennifer George:

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• Jennifer George | Website
• @jenngeorge08) | Twitter
• Jennifer George | Facebook

Click here to check out my book about connecting and communicating with patients to empower their experiences!

Stay up to date on everything happening with the Healthcare Provider Happy Hour by subscribing to my weekly newsletter at www.jennifergeorge.co 

Sponsorship

Mindset Gap: Use code JENCAN20 at www.themindsetgap.com, a boutique consultancy firm arming employees and leaders with mindset tools to increase sales, bounce forward from adversity and reset intention.

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Jennifer George Author, Physiotherapist, Podcast Host

At the onset of my career as a Physiotherapist (PT) in 2007, I also became a caregiver to my chronically ill father. Throughout my career and caregiving, I saw both sides of the healthcare system – as a clinician and as a family member & caregiver – and I witnessed the gaps in communication between providers and patients. Walking into a medical appointment with my dad was always a psychological experience and quite often, his healing and our outlook was mainly impacted by the quality of the interactions.

When my dad died in 2018, I was inspired to write my first book, Communication is Care: 9 Empowering Strategies to Guide Patient Healing, published in June 2019. I wrote this book with the intention to help healthcare providers enhance their communication skills and be able to communicate with patients in such a way that it would help their patients achieve their highest level of function, recovery, and independence. My book has received a few awards and was an Amazon Bestseller upon its launch.

In October 2019, I further launched my podcast, The Healthcare Provider Happy Hour. The purpose of my podcast is to support the well-being of healthcare providers so that they may create the best patient experiences and minimize their risk of burnout. I’ve released over 200 episodes to date and have had the opportunity to chat with like-minded people on a similar mission over the past three years from all over the globe.”