One of the many ways that businesses are being transformed is with a chatbot. Customers are increasingly looking for help in an instant, which means that companies have to develop newer and better ways to answer customer queries. Not only that, but companies have to consider how and when they answer those queries. No business will run 24/7, but people don’t always have time during their working hours to ask a business of questions they need to ask, and thus, chatbots have become a thing.

A RAG chatbot can be a lifeline for a business. If your company relies on how customers can get their information, having information available around the clock is essential. Chatbots provide valuable insights into customer behavior, too, which allows you to see whether or not people are more often online in the dead of night compared to during the day. Chatbots are computer programs that simulate human conversation. You can preload the answers to common questions from your customers so they feel they’re in contact with you at any time. Here is why your business needs one. 

1. They offer you the chance to be more efficient. Chatbots can help streamline your customer service, so whether you are in the office or not, your customers will be helped regardless. They can offer accurate answers to inquiries, which frees your team to focus on the more complex tasks. Or when customers call through, consider a chatbot like a Gatekeeper. They can answer those initial questions, but if customers have more complex queries, they’ll come through to your team. It’s a great way to filter out the inane questions your team doesn’t need to focus on.

2. You can save some Money. You can’t often afford to have a whole team of people around the clock, but you can afford to have a chatbot. They’re an economical way to automate the customer service chain of your business and reduce your costs in the long run. Because they are relatively inexpensive, you can develop and maintain them without too much cash investment. When you automate those mundane tasks, chatbots can help your business save time and provide customers with a better, more improved experience.

3. You can personalize it. Did you know that chatbots can be personalized to fit the needs of your business? If you’re looking for ways to improve your customer service, offering a personalized response will help your customers see that you care about them. Your ability to personalize can ensure that it remembers user information and preferences, which allows customers to feel like you care more about them as customers and not just as numbers.

If you want to improve your business’s customer service, consider Investing in a chatbot this year.

Originally Published on https://www.breakfastleadership.com/

Michael Levitt Chief Burnout Officer

Michael D. Levitt is the founder & Chief Burnout Officer of The Breakfast Leadership Network, a San Diego and Toronto-based burnout consulting firm. He is a Keynote speaker on The Great Resignation, Quiet Quitting and Burnout. He is the host of the Breakfast Leadership show, a Certified NLP and CBT Therapist, a Fortune 500 consultant, and author of his latest book BURNOUT PROOF.