If you want to choose the right things for your business, you need to start with how you relate to your customers. From the product packaging you choose for your products to the fulfillment partner you select for your deliveries, you need to ensure that you are delivering on your company’s logistics. You can make or break your business’s logistics, customer services, and repeat purchases with suitable suppliers. You want this to go well from the beginning, and using a fulfillment center can make a big difference. You need to be able to navigate that fulfillment landscape and do it without any mistakes.

E-Commerce has exploded in the past few years, and you can blame COVID for that. With more than two billion digital buyers worldwide, you need your e-commerce business to be successful with a great website and the help of a fulfilment centre, you can offer customers more. Third-party logistics companies can help you fulfill the orders made on your ecommerce website for a fee. So you need to know how to find the right one with the proper budget. Let’s take a look at how to do that.

1. Assess your budget. The first thing you need to do to ensure that your venture is going to be successful is to control your costs. Without a budget, you run the risk of putting too much Money down and putting your online business in a bind. There will be plenty of initial setup costs associated with an e-commerce fulfillment center, and some fulfillment centers have hidden fees that make extra money. Instead of worrying about the hidden fees initially, think about your budget and then assess it from there.

2. Find out how long they take to deliver. The one thing you don’t want is to find a fulfilment centre that will take months to deliver products. You need it to be snappy. It’s one of the biggest problems that can actually tank your ecommerce store if the fulfilment centre is slow. For example, online e-commerce juggernauts like Amazon can offer one day and two day shipping options to their customers and in some areas same day delivery. If you’re able to deliver like that, you’re going to find you have very happy customers.

3. What is the return process? If you’ve ever been a customer who has had to return anything, then you know that the process can be difficult. On average, for 30% of products, the last thing you want is to hire an e-commerce fulfillment center that takes a hands-off approach. It would be best if you had a fulfillment center that is great all around for returns—the majority of products are purchased online.

With the right questions asked and the right considerations, you’ll be able to find a fulfilment centre that meets your needs. 

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Originally Published on https://www.breakfastleadership.com/

Michael Levitt Chief Burnout Officer

Michael D. Levitt is the founder & Chief Burnout Officer of The Breakfast Leadership Network, a San Diego and Toronto-based burnout consulting firm. He is a Keynote speaker on The Great Resignation, Quiet Quitting and Burnout. He is the host of the Breakfast Leadership show, a Certified NLP and CBT Therapist, a Fortune 500 consultant, and author of his latest book BURNOUT PROOF.