Yesterday marked the start of a new program I am offering. I call it Leadership LIVE! It is a one-hour workshop, totally free to attend. During the workshop, I and a special guest will be talking about hot topics in business and management. If you join in, we’ll take questions and do some on-the-spot coaching […]

That’s a pretty harsh statement, I know. But hear me out… Chris can’t seem to get along with Susan. Kevin always comes in late. Derrick, well, he’s just a poor performer. And, Donna, seems to make everything about race, harassment, or favoritism. Face it, you’ve got a dismal group of employees. They’re bad and many […]

Every business has its underachievers. But today’s post is not about them. It’s about those precious, and few, overachievers. You know, that one or maybe two, star employees who always seem to find a way to prove their value and serve your customers better than anyone could have expected. Let’s talk about how to drop […]