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This One Thing Can Make or Break Your Company with Michelle Villatoro, CEO of Just Think Hospitality

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Whitney LeeThis One Thing Can Make or Break Your Company with Michelle Villatoro, CEO of Just Think Hospitality
  1. This One Thing Can Make or Break Your Company with Michelle Villatoro, CEO of Just Think Hospitality Whitney Lee 49:54

What’s the secret to a thriving business? It’s not just great products or top-notch service—it’s something way more powerful.

In this episode, Whitney Lee sits down with Michelle Villatoro to talk about the one thing that can make or break your company: leadership. But we’re not just talking about fancy titles or managing tasks—we’re diving into what real leadership looks like and how it shapes everything from team culture to customer experience.

Whitney and Michelle break down why emotional intelligence, human connection, and authenticity matter more than ever. They also get real about leadership mistakes, handling employee turnover, and why different generations expect different things from their workplaces.

If you’re leading a team (or want to), this episode is packed with the insights you need to create a culture where people want to stick around, grow, and give their best.

🔥 The #1 leadership mistake that’s hurting your business🔥 Why emotional intelligence is the secret weapon of great leaders🔥 How to keep employees engaged (and stop the revolving door of turnover)🔥 The key to leading different generations without frustration🔥 How to build a culture where people actually want to work

Let’s Connect:Just Think Hospitality Website 

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True Story PR Website 

TheWhitneyLee.com

Whitney Lee True Story Public Relations, Principal

Whitney Lee, APR, CPRC, is a marketing and PR expert and the founder of True Story Public Relations – an award-winning creative agency helping companies in the hospitality, travel, and tourism industries get in front of the right people with the right message.

With a master’s degree in integrated marketing communications from Florida State University, an Accreditation in Public Relations (APR), and a Certification as a Public Relations Counselor (CPRC), Whitney left her fancy corporate job in Destin, Florida, at age 26 and started as a freelancer, helping small businesses to get more visibility, clients and customers. Today, True Story has grown into fully-remote agency of ten, serving clients all over the US and internationally.

She was named Scarlett Magazine’s “Woman of the Year” in PR, one of the “Five Most Dynamic Women Leaders Ruling the PR Industry” in the CIO Times and one of United Way’s 40 under 40. Her insights are regularly featured in well-known media outlets like 850 Business Magazine, Emerald Coast Magazine, and the She Who Wins podcast with Renee Bauer to name a few.

Whitney is also a keynote speaker and the host of True Story: The PR Podcast where she shares marketing and PR tips, as well as insightful info on best practices of leading and working in a fully-remote agency.

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