That’s a pretty harsh statement, I know. But hear me out…

Chris can’t seem to get along with Susan. Kevin always comes in late. Derrick, well, he’s just a poor performer. And, Donna, seems to make everything about race, harassment, or favoritism. Face it, you’ve got a dismal group of employees. They’re bad and many need to go. So, who is at fault here? I say it’s the manager’s fault. Here’s why.

Everything that goes wrong in a company or department is because of management. It’s their fault when employees come in late. It’s their fault when coworkers can’t get along or bicker with each other. It’s their fault when performance is poor. And it’s the manager’s fault if they’ve allowed a divisive culture to form where some believe race, or favoritism, is permitted.

No wonder why you can’t keep employees. No wonder why turnover is so high. And no wonder why your company gets such poor reviews on online job sites. You’ve allowed chaos to rule.

You Can’t Have Bad Employees and Still Call Yourself a Good Manager

Now, I know what some readers may say. “Sure, managers need to step up and take control of their department. But some employees are just bad, uncaring, lazy, and rude and they cause all the problems. It’s their fault that their performance is poor. It’s their fault, morale is low. And it’s their fault customers are leaving in droves.”

My answer is, “Ok, so what are YOU, the manager going to do to fix it?

• What have you done to prevent this from happening?
• Why have you allowed the team to fall apart?
• Aren’t you paying attention?

Maybe you think that with a little more training, you can turn these people around. But training can’t fix poor employee morale. If you’d paid attention, you’d know this.

Maybe you deal with Derrick’s poor performance because you “can’t afford to lose him”. Not because he does a good job but because you don’t want to do his job yourself. You’re managing through fear – and laziness.

Maybe you’re simply a bad manager. Or at least, unprepared for your position.

Managers Are Evaluated On Their Performance

Think back on your past performance. How many times have you led a great team? How many times have you turned around a losing venture?

How many employees have followed you when you left for a new job because “you’re such a great boss to work for”?

Oh, none? Huh, I wonder why…

RELATED POST: 8 Things That Prove You’re Not Ready to be a Manager

The post Awesome You’re Not. You’re a Gigantic Failure as a Manager appeared first on Steve DiGioia Customer Service Blog.

Originally Published on https://stevedigioia.com

Steve DiGioia Customer Service Crusader, Author, & Trainer

Like you, Steve DiGioia, customer service crusader, author, and certified trainer, does all he can to improve service and the customer experience. But unlike others, Steve’s unique storytelling style, based on his 20+ year hospitality career, creates an entertaining atmosphere while he shares real-world tips and actionable tactics to improve your customer service, increase employee morale and provide the experience your customers desire.

Steve has been recognized as a 6-time “World’s Top 30 Customer Experience Professional” by Global Gurus.org and a “Top Customer Service Influencer” by multiple industry-leading sources. He is also a featured contributor to the leading hospitality and customer service websites.

With a tagline of “Finding Ways to WOW Your Customer”, Steve continues his pursuit of excellence on his award-winning blog sharing his best strategies on customer service, management, and leadership.

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