This trip has been one where I feel like I was totally unprepared. Thank goodness, CeCe is with me.   First, we arrived late at the resort and both of us were starving. As soon as we checked in, we went up to the lobby to see about food. We were devastated when we learned all […]

After being such a celebrated champion of the customer for so many years, Southwest Airlines really, really blew it at Christmas with a system meltdown that destroyed memories for thousands as over 3100 flights were canceled Christmas Day and over 5000 the next day. This is a reputation rattling that takes my emotions back to […]