Join Rich LaMonica as he welcomes Chris Hood, an influential speaker, strategist, and author who has reshaped the way companies approach Customer Experience (CX) and Digital Transformation. With over 35 years of experience, Chris has earned recognition as one of the Top 30 Customer Experience Gurus by Global Gurus for two consecutive years.
In this captivating episode, Chris Hood dives deep into:
✅ His groundbreaking work at Google in leading digital strategy initiatives.
✅ Storytelling technologies developed at Fox, Disney, Universal, and Electronic Arts.
✅ Writing bestsellers like ‘Infailible’ and ‘Customer Transformation’, which offer practical frameworks for businesses striving to thrive in today’s evolving marketplace.
✅ How AI, marketing, and customer experience are reshaping the future of business.
✅ His teaching journey at Southern New Hampshire University, guiding the next generation of leaders in the art of blending Technology and strategy.
💥 Whether you’re a business owner, aspiring entrepreneur, or simply someone who loves a good success story, this episode is packed with powerful insights and actionable advice.
Check out Chris here:
Chris Hood – Author, Speaker, and Customer Strategist | Book Now
https://linkedin.com/in/chrishood
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