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What if healthcare leadership could be revolutionized by empathy and curiosity? In our latest episode, we sit down with Dr. Julie Kennedy Oehlert, the Chief Experience and Brand Officer for ECU Health, whose inspiring journey from a nurse aide at 14 to a healthcare leader offers a masterclass in compassionate leadership. With over four decades of experience, Julie shares her unique insights into patient experience, strategic operations, and the integral role of empathy and curiosity in driving Innovation.
Imagine team meetings that reinvigorate your organization's mission, vision, and values, turning them from stale clichés into living, breathing elements of your work culture. Through engaging anecdotes and creative communication tools like memes, we explore how connecting individual roles to your organization's core principles can inspire and retain employees, especially in the wake of the pandemic. Julie’s insights illuminate the power of aligning behavior standards with core values through crowdsourcing, creating a self-reinforcing culture of authenticity and accountability.
Our discussion doesn't stop at organizational strategies. Dive into the heart of healthcare, where love, empathy, and human connection are crucial in balancing technological advancements. Julie shares her passion for pollinators like bees and butterflies, symbolizing her holistic approach to caring for people and the planet. We wrap up with thoughts on the importance of rewarding effort, learning from mistakes, and managing personal brands authentically, emphasizing the need for empathetic leadership to inspire innovation and drive the evolution of healthcare toward a brighter future.
Host: Chris Comeaux, President / CEO of TCN / TCG
Guest:Â Julie Kennedy Oehlert, Chief Experience and Brand Officer for ECU Health
https://www.teleioscn.org/anatomy-of-leadership/people-making-with-julie-kennedy-oehlert
I am currently the President/CEO of Teleios Collaborative Network which is like a co-op of nonprofit hospice and palliative care organizations. I am also CEO of Teleios Consulting Group. The goal of the collaboration is to harness the best of each hospice and enable the network to better care in each community for the patients and families being served as well as introduce innovations across the membership network and work with payers for new innovative solutions for those dealing with serious or advanced illness.
I am also host two podcasts, Anatomy Of Leadership and TCNtalks. Anatomy of Leadership was inspired by my book "The Anatomy of Leadership" which I wrote for Leaders, visionaries, and change-makers. The podcast delves deep into the essence of purpose-driven and high-performance leadership.
The show guides you through a journey of discovery—revealing how effective leadership can significantly alter the trajectory of our teams, organizations, our lives, and the world at large.
We examine topics like:
- Self-Mastery
- Caring for Others
- Influence
- Intention
- Cause and Purpose
Bio
Over the years, I have become nationally known as a leader in our country’s hospice and palliative care industry, where I spent a large portion of my career as President/CEO of Four Seasons in western North Carolina, a 2009 American Hospital Association Circle of Life Award Winner. In 2005, the Carolinas Center for Hospice and End of Life Care honored me with the Peter Keese Leadership Award.
In 2006, I left Four Seasons for two years to build an alliance between the prestigious national healthcare consulting firm, the Studer Group, and Covenant Hospice in Pensacola. The vision was to transform, develop, and grow leaders throughout the hospice and palliative care world. With this venture from its infancy to an established coaching firm partnering with post-acute healthcare organizations from New York to California. I returned to Four Seasons in 2008 to apply everything learned in the trenches on leadership to an organization I knew and loved.
My hospice career began in 1997 at Covenant Hospice in Pensacola, Florida. Earlier in my career, where I worked with KPMG Peat Marwick, a “Big Four” CPA consulting firm, and with Cooper Industries, a Fortune 100 Company, in its Executive Development Program.
I have a Masters in Leadership from the Thayer Institute for Performance Virtuosity.
I am blessed to have a wonderful wife, Deshia and a proud parent of 5 children (3 boys and 2 girls). Love spending time outdoors with my family, reading, and learning in the mountains of Western North Carolina.
