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Steve DiGioia

Money Down The Drain: Is It Worth Training These Employees? &Raquo; Money Down The Drain Is It Worth Training These Employees 150X150 1

Money Down the Drain: Is It Worth Training These Employees?

Imagine this: you work tirelessly for weeks on end to train a new employee, pouring all your knowledge and expertise into them. You watch them grow and learn, and finally, they’re ready to take on the world on their own. But before you know it, they’re handing in their resignation letter, moving on to greener […]

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18 Ways To Make Your Customers Feel Loved And Appreciated &Raquo; 18 Ways To Make Your Customers Feel Loved And Appreciated 150X150 1

18 Ways to Make Your Customers Feel Loved and Appreciated

We have studied ways to best serve our customers ad nauseam. We use numerous metrics to gauge customer sentiments. We sit through seminar after seminar to learn the latest tactics to enhance the customer experience and spend thousands of dollars on certification courses signaling to our peers our “expertise”. And countless experts have built impressive […]

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The Power Of A Customer’s Name: 5 Ways To Use It To Your Advantage &Raquo; The Power Of A Customers Name 5 Ways To Use It To Your Advantage 150X150 1

The Power of a Customer’s Name: 5 Ways to Use It to Your Advantage

Using a customer’s name is a simple yet powerful way to improve their experience with your business. It’s an effective way to make them feel valued and acknowledged, which can lead to increased loyalty and customer satisfaction. When a customer hears their name, it creates a sense of familiarity and personalization. It makes them feel […]

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Can Visual Appeal Boost The Customer Experience? &Raquo; Can Visual Appeal Boost The Customer Experience 150X150 1

Can Visual Appeal Boost the Customer Experience?

We shop at any business for the products or services they offer. Hopefully, their service and price are in line with our expectations too. But does the look of the business matter and can the visual appeal boost the customer experience? Here’s what I mean… The Power of Visual Appeal Many years ago, some themed […]

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Why Customer Satisfaction Looks At Management’s Every Move &Raquo; Why Customer Satisfaction Looks At Managements Every Move 150X150 1

Why Customer Satisfaction Looks at Management’s Every Move

If you’re in a leadership role, you should know by now that your customers are always evaluating your every move. That’s right, your every move. They’re watching your every decision, every action, and every word. And if you’re not careful, they’ll have no qualms about letting you know when you’ve screwed up. Now, you might […]

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Why Great Service Is A Trap That Will Ruin Your Business &Raquo; Why Great Service Is A Trap That Will Ruin Your Business 150X150 1

Why Great Service is a Trap That Will Ruin Your Business

It’s the age-old mantra: “Provide great service and customers will come.” But is that really true? In this article, we’ll explore why relying solely on great service is actually a trap that could lead to the downfall of your business. Here are 4 Reasons Why Great Service is a Trap That Will Ruin Your Business […]

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Why Don’t You Come To Me With Solutions Instead? &Raquo; Why Dont You Come To Me With Solutions Instead 2 150X150 1

Why Don’t You Come to Me with Solutions Instead?

An old boss said this to me once. He was pissed at my “continual complaining” about “so many issues”. That was his take on the matter. Mine was different. I was pissed off too. He refused to address the many nagging problems that my team had to deal with every day. Service suffered. Morale suffered. […]

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Leading Teams To Deliver Exceptional Cx Podcast &Raquo; 3 16 23 Tony Johnson Podcast Photo 150X150 1

Leading Teams To Deliver Exceptional CX Podcast

When 2 “hospitality guys” get together, there’s bound to be many stories and CS/CX secrets to share. Thanks, Tony Johnson for having me as a guest on your podcast. Click here to listen. Some topics discussed: Be specific with your recognition Leadership isn’t about position, it’s about influence and impact Make sure that you work […]

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At Least Acknowledge Me Before You Ghost Me &Raquo; At Least Acknowledge Me Before You Ghost Me 150X150 1

At Least Acknowledge Me Before You Ghost Me

Sure. Coming out of the COVID pandemic, many businesses are still having difficulties hiring enough employees to properly service their customers. I understand that. Acknowledge Me Before You Ghost Me. But, if that’s the case, at least find a few seconds to acknowledge the customers who enter your door, regardless of how busy you are. […]

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3 Reasons Why Successful Teams Earn Your Trust &Raquo; 3 Reasons Why Successful Teams Earn Your Trust 150X150 1

3 Reasons Why Successful Teams Earn Your Trust

“So, you’re telling me that THIS customer is more important than all the rest?” And that I should give them preference over everyone else that walks in the door?” Read 3 Reasons Why Successful Teams Earn Your Trust. “But they’re a VIP”, she kept on saying. Now she’s starting to annoy me… I was having […]

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