Leading Teams To Deliver Exceptional CX Podcast
When 2 “hospitality guys” get together, there’s bound to be many stories and CS/CX secrets to share. Thanks, Tony Johnson for having me as a guest on your podcast. Click here to listen.
Some topics discussed:
- Be specific with your recognition
- Leadership isn’t about position, it’s about influence and impact
- Make sure that you work to train and empower your new managers