Did you know Founders Criticize Carta’s Subscription Cancellation Hurdles?
Some startup founders are criticizing Carta for making it difficult to cancel subscriptions, with claims that the process requires scheduling a meeting with a customer success manager. This issue arose when several founders, including Sudarshan Sridharan of Pipeline and Adam Ryan of Workweek, shared their frustration over long wait times for cancellation meetings, sometimes well past their renewal dates. Carta attributed the problem to a temporary staffing challenge and stated that it aims to provide a thorough cancellation process for clients. Competitors like AngelList and Pulley, however, allow customers to cancel easily via email or directly in the software. Despite the criticism, many users still appreciate Carta’s product, which remains a market leader in cap table management.
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