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"Small details create world-class customer service." Great customer service isn't usually about grand gestures. It's about paying attention to the moments others overlook. Jody Maberry is joined by Li…

"Small details creat…

"Small details create world-class customer service." Great customer service isn't usually about grand gestures. It's about paying attention to the moments others overlook. Jody Maberry is joined by Lindsay Barnes and Lindsay Carlson to reflect on the first public World-Class Customer Service Workshop built around Lee Cockerell's The Customer Rules and the Customer Experience Cycle. They discuss the workshop experience, including what participants learned and the feedback they received. The workshop was a great example that exceptional service is often created through small moments rather than …

"The people I work with who are most successful understand they're taking their experience and using it to guide someone else." Episode Chapters [00:00:47] What Makes Canada's National Parks Unique? …

"The people I work w…

"The people I work with who are most successful understand they're taking their experience and using it to guide someone else." Episode Chapters [00:00:47] What Makes Canada's National Parks Unique? [00:05:54] What's the Best (and Worst) Business Advice You've Received? [00:09:51] Why Should Leaders Be the Guide, Not the Hero? [00:14:47] Jody's Favorite National Park Experience The secret to better leadership is realizing you were never meant to be the hero. Lindsay Carlson, founder of Mighty Marketing and Communications, returns. This time, the tables are turned as she puts Jody in the hot s…

"People are going to your website for the relationship." Episode Charters [00:03:24] How websites evolved from Technology to storytelling [00:04:31] Capturing the essence of a person and a brand [00:0…

"People are going to…

"People are going to your website for the relationship." Episode Charters [00:03:24] How websites evolved from technology to storytelling [00:04:31] Capturing the essence of a person and a brand [00:05:10] The role of StoryBrand in the process [00:10:15] Identifying the ideal client and removing confusion [00:18:17] Why authentic photos matter on a website [00:22:05] How websites can improve the sales process [00:25:46] Building marketing on a stronger foundation Most business owners think they need a better website. What they often need is a clearer story. Jody Maberry talks with Lindsay Carl…

"Everybody wants to be an author, and nobody wants to be a writer." Episode Chapters [00:00:29] Jody shares the seven-year journey of a book idea [00:01:27] Jeff explains why helping people take actio…

"Everybody wants to …

"Everybody wants to be an author, and nobody wants to be a writer." Episode Chapters [00:00:29] Jody shares the seven-year journey of a book idea [00:01:27] Jeff explains why helping people take action excites him [00:03:00] Reaching more than 62,000 words in a few months [00:06:07] Why most people struggle to finish a book [00:10:12] The importance of preparation before writing [00:12:47] Why shortcuts are not always the answer [00:16:39] How motivation follows action, not the other way around Most people don't struggle with ideas. They struggle with action. How many great ideas are sitting i…

"Find people that you're willing to invest in, and you're going to go to some really cool places that you can't currently imagine." Episode Chapters [00:05:32] Launching the Wisdom of Walt podcast [00…

"Find people that yo…

"Find people that you're willing to invest in, and you're going to go to some really cool places that you can't currently imagine." Episode Chapters [00:05:32] Launching the Wisdom of Walt podcast [00:09:31] Why expanding beyond a personal brand is difficult [00:10:27] Look for the qualities someone brings to the team [00:13:05] Creating a complete Wisdom of Walt experience [00:15:44] Why leadership is about Investing in other people [00:20:11] Walt Disney's Legacy and the power of building an organization Growth requires more than talent and hard work. It also requires the willingness to trus…

"You already know how it's going to turn out. You're going to wish you had spent more time with your kids, so do it now." Connect with Jody www.jodymaberry.com About Jody - https://jodymaberry.com/a…

"You already know ho…

"You already know how it's going to turn out. You're going to wish you had spent more time with your kids, so do it now." Connect with Jody www.jodymaberry.com About Jody - https://jodymaberry.com/about-jody-maberry/ Instagram - https://www.instagram.com/sugarjmaberry LinkedIn - https://www.linkedin.com/in/jodymaberry/ Facebook - https://www.facebook.com/sugarjmaberry/ Twitter: https://twitter.com/jodymaberry

"A dream becomes more than an idea when you refuse to give up on it." Notable Moments [00:00:21] Update on the upcoming Dream Chasing podcast [00:02:12] Bob Weis on creativity and the storytelling pro…

"A dream becomes mor…

"A dream becomes more than an idea when you refuse to give up on it." Notable Moments [00:00:21] Update on the upcoming Dream Chasing podcast [00:02:12] Bob Weis on creativity and the storytelling process [00:10:16] Visiting Walt Disney's Laugh-O-Gram Studios [00:14:40] The connection between Kansas City jazz and Steamboat Willie [00:19:28] Bob's experience visiting Marceline for the first time [00:24:40] What turns a dream into something real Bob Weis returns to share stories from his recent trip to Kansas City and Marceline, Missouri. The conversation explores Walt Disney's early years at La…

"Trade your expectations for appreciation." Notable Moments [00:03:02] Why the yearly quote ritual matters [00:06:36] The importance of continuing to offer your work [00:09:40] The meaning behind happ…

"Trade your expectat…

"Trade your expectations for appreciation." Notable Moments [00:03:02] Why the yearly quote ritual matters [00:06:36] The importance of continuing to offer your work [00:09:40] The meaning behind happy present moment [00:13:08] Trading expectations for appreciation [00:22:09] How get out of your head and show up became the new reminder Jody Maberry welcomes Jeff Noel back for their annual reflection on five quotes that serve as daily reminders. They talk through what stayed from last year and what was replaced. Each quote connects to focus presence effort and grace. The conversation explores w…

"Pain is often a stronger motivator than pleasure, especially when it comes to taking action." Notable Moments [00:02:09] Why opportunities often change shape [00:04:37] Capturing meaningful insights …

"Pain is often a str…

"Pain is often a stronger motivator than pleasure, especially when it comes to taking action." Notable Moments [00:02:09] Why opportunities often change shape [00:04:37] Capturing meaningful insights [00:05:19] Focusing on the next right step [00:06:28] The power of two strong connections [00:07:56] Using pain as a motivator Most people don't need more ideas. They need clearer action. At the end of events with Lee Cockerell we offer six simple questions to attendees. They prompt reflection that turns insight into movement, especially when an opportunity feels uncomfortable. Clarity matters. Bu…

Bob Weis joins Jody Maberry to talk about the spirit of the holiday season. Traditions and Family stories are often passed down through the holidays. Jody and Bob share family stories, and Bob shares …

Bob Weis joins Jody …

Bob Weis joins Jody Maberry to talk about the spirit of the holiday season. Traditions and family stories are often passed down through the holidays. Jody and Bob share family stories, and Bob shares a special one about his father. To keep the family story alive, Bob partnered with Diane Fredel Weis to produce the wonderful story "Reindeer on Radar." Together, they assembled a talented team to bring this Christmas story to life. Reindeer on Radar Based on The Red Raider by Frank Kingston Smith, first published by Flying magazine. Narrated by Patrick Warburton. Produced by Bob Weis and Diane Fr…

"Forget about yourself and make everyone around you better." Notable Moments 00:06:24 – "Forget about yourself and make everyone around you better." 00:07:59 – Designing your "window on Main Stree…

"Forget about yourse…

"Forget about yourself and make everyone around you better." Notable Moments 00:06:24 – "Forget about yourself and make everyone around you better." 00:07:59 – Designing your "window on Main Street" as a vision Exercise. 00:09:44 – Innovation's two enemies: fear and success. 00:10:48 – Expedition leadership and removing excuses. 00:17:53 – Person vs. persona in leadership and identity. 00:20:29 – "Growth is not always the right answer"; scale vs. excellence. 00:23:27 – The power of the pause. 00:27:46 – Committed vs. loyal staff. 00:30:47 – Money as time and why that matters.…

"Legacy isn't built on titles. It's built on how you show up every day." Notable Moments 00:05:41 — The quiet impact of a leader's personal touch 00:13:21 — How everyday actions shape your legacy …

"Legacy isn't built …

"Legacy isn't built on titles. It's built on how you show up every day." Notable Moments 00:05:41 — The quiet impact of a leader's personal touch 00:13:21 — How everyday actions shape your legacy 00:17:13 — Why speaking up can save something important 00:18:31 — Leadership defined by attention to the small things Some of the best lessons come from watching how great leaders treat people when no one's looking. This conversation with Matthew Miller shows us why the seemingly little moments matter most. Jody Maberry and Matthew Miller recount a private dinner with industry legends and how…