“Small details create world-class customer service.”
Great customer service isn’t usually about grand gestures. It’s about paying attention to the moments others overlook. Jody Maberry is joined by Lindsay Barnes and Lindsay Carlson to reflect on the first public World-Class Customer Service Workshop built around Lee Cockerell’s The Customer Rules and the Customer Experience Cycle. They discuss the workshop experience, including what participants learned and the feedback they received. The workshop was a great example that exceptional service is often created through small moments rather than expensive initiatives.
Don’t overcomplicate it. World-class customer service means you are creating a favorable experience that people remember long after they leave.
Episode Chapters
05:12 Customer service workshop highlights
07:10 Workshop attendee backgrounds
14:33 Understanding the customer experience cycle
17:03 Improving the workshop process
21:43 Focusing on what’s important now
23:54 World Class Customer Experience Workshops
Connect with Jody
www.jodymaberry.com
About Jody – https://jodymaberry.com/about-jody-maberry/
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Jody Maberry is a former park ranger who became the happiest podcaster on earth. With more than 2,400 podcast episodes across several shows, Jody's podcasts have been listened to more than 4 million times. Jody has been heard around the world on shows such as The Park Leaders Show, Creating Disney Magic, Come Rain or Shine, and Great Escape Radio, among many others. It's not just his voice that makes Jody a popular host; it's his curiosity, versatility, and ability to create a captivating conversation about any topic. He has hosted podcasts about Disney, recreation, travel writing, leadership, pharmacy, real estate, and self-improvement. His reputation in podcasting has led Jody to be featured in INC, Entrepreneur, The Business Journals, and Bizable TV. Along with Lee Cockerell, he was nominated for Best Business Podcast and the People's Choice Awards for the popular Creating Disney Magic podcast.
Jody has also become a trusted voice for executives leaving the corporate world. As a guide in the wildernessof personal branding, Jody has worked with executives from well-known companies like Disney, government
officials, and professional athletes. Jody's storytelling and unique outside perspectiveconnect with audiences and individuals, whether behind a podcast microphone, on the stage, or at a conference table.
