My guest today is David Edelman. David’s the former CMO of Aetna, and he’s currently a senior lecturer in marketing at Harvard Business School. I’ve known David well over 10 years and we had an absolutely fascinating conversation focussing initially on AI and and the customer experience.
One of David’s recent HBR articles was “Customer Experience in the Age of AI” which are two topics that are very near and dear, at least they should be, for every marketer of the world. I hope you enjoy my conversation.
Steve Olenski possesses a career journey that's been as dynamic as it has been impactful. From his early days as a creative director in the agency realm to assuming pivotal senior marketing roles on the brand side with esteemed companies like Oracle, he has consistently navigated diverse landscapes. As a seasoned journalist, Steve has contributed significantly to major publications, including Business Insider and Forbes, where he dedicated a decade to sharing his insights. He earned the moniker " The CMO Whisperer, " recognized for his unparalleled depth of experience and his remarkable ability to build trust with Chief Marketing Officers (CMOs) of global giants, he earned the moniker "The CMO Whisperer."
