Join us for a discussion about helping people find value in their work. Michelle Scribner is the CEO of the Sum of All Numbers accounting firm. One of my favorite parts of the interview was when she talked about her Monday morning routine and why it helps with employee engagement.

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1. Embracing Systems

Michelle discusses how she initially viewed systems as restrictive but now sees them as freeing when designed properly. She explains how systems can automate tasks and protect a business, even if the owner is no longer able to do them personally.

2. Monday Morning Routine

Michelle describes her company’s Monday morning meeting structure, which includes a leadership team meeting, an all-hands meeting to review the mission and provide training, and a middle management meeting. This system helps align the team, solve urgent issues, and provide consistent onboarding for new hires.

3. Understanding Employee Personalities

Michelle emphasizes the importance of understanding her team’s personality types and communication styles. She adapted her leadership approach to better suit the needs of her introverted, change-averse employees rather than expecting them to adapt to her extroverted style.

4. Transparent Communication

Michelle discusses her approach to sharing information with her team, balancing transparency with avoiding unnecessary Anxiety. She consults her leadership team to determine what details to share and how to frame difficult news in a way that empowers employees.

5. Empowering Employees

Michelle strives to empower her team by setting high expectations, providing feedback and development opportunities, and allowing them to take ownership of their work. She struggles with the balance of supporting them and letting them learn from their own mistakes.

6. Recommended Resource

Michelle recommends the book “Traction” as a valuable resource for leadership principles and implementing effective systems in a business.

You can learn more about Michelle Scribner over at Sum of All Numbers. You can also connect with her on LinkedIn. 

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