1. Unlocking the Secrets to Diffusing Tense Situations with Hesha Abrams Jennifer Arvin Furlong 58:28

Ever felt like you're tiptoeing through a minefield of conflict, unsure of how to disarm the tension? Hesha Abrams, a former litigator now donning the hat of a master mediator, joins us to share her transformative strategies from her book, “Holding the Calm: The Secret to Resolving Conflict and Defusing Tension.” This conversation is a revelatory guide to address disagreements with finesse, whether they're simmering at work or boiling over at home. She details her evolution from the courtroom to a mediator's chair, weaving in her dual role as a mother, and underscores the necessity of early intervention in conflicts.

This episode isn't just about averting crises; it's a masterclass in communication that dignifies all parties involved. We dissect the art of validating others—how a few choice words can cool the hottest of heads and turn adversaries into allies. You'll walk away with practical tools for those moments when political debates get heated or when you're confronted with opinions that challenge your own.

Join us for an episode that promises to not just change the way you talk, but potentially transform the way you navigate all of your relationships.

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Jennifer Furlong Author | Podcaster | Speaker | Communication Ace

Jennifer Arvin Furlong (aka Jen) is a communication and media specialist who has kept one foot on the professional side of the industry for three decades and the other foot on the academic side teaching communication and public speaking for almost two of those decades. She is an author, speaker, media literacy advocate, and Marine Corps veteran. Nowadays she stays busy as the Communications Director for Ad Fontes Media, as Board President for Media Literacy Now, as a speaker coach for TEDxSavannah, and as the host of the Communication TwentyFourSeven podcast, “where we communicate about how we communicate.”

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