Building Profitable Relationships through Personalized Experiences
https://50andwisercoaching.com/ In the podcast episode titled "Going Beyond the Transaction: 5 Principles Every Business Owner Must Incorporate in Their Business," hosted by Yvonne A Jones, she emphasizes the importance of prioritizing Relationships over immediate financial gains. She shares her personal mantra, "Focus on Relationships; the Money will Follow," and aligns it with a quote from Harold Geneen, former president of ITT Corporation.
Yvonne underlines that the ‘experience’ in business is defined by the customer journey, extending from their first contact with the brand to the final interaction. Each touchpoint is an opportunity to enhance relationships and craft superior customer experiences.
She suggested five principles to nurture customer experiences and fortify relationships:
1. Actively listen to customers to improve offerings and services.
2. Prioritize prompt communication to respect customers’ time.
3. Provide exceptional service, often found in small acts of kindness.
4. Personalize customer interactions to make them feel valued.
5. Foster transparency and honesty, even when mistakes are made.
Yvonne stresses the importance of continuous learning and refinement of customer service approaches, asserting that exceptional customer experiences lead to financial success. She encourages business owners to adopt a customer-centric ethos and view cash flow as a result of robust, relationship-oriented business practices.
Yvonne A. Jones is The Relationship Building Strategist & Coach, Best-Selling Author, International Speaker and Podcast Host of “Building Profitable Relationships.”
Yvonne’s expertise lies in empowering business owners and professionals invigorate their image and intensify their impact without the need to become marketing experts. She does this through her unique and innovative Profitable Relationship Building Framework.
Whether you’re a seasoned professional or an entrepreneur just starting out, Yvonne is committed to helping her clients unlock their full potential and accelerate business Growth.
Yvonne’s unwavering commitment to exceptional customer service and the customer experience has garnered her recognition on HuffingtonPost.com as one of the "Top 100 Most Social Customer Service Pros on Twitter to Follow" and on GetApp.com as "One of the Top 15 Most Influential Customer Service Experts to Follow on Twitter." In 2018, 2021, and 2023, Alignable honored Yvonne as Small Business Person of the Year for her areas.
Living by her mantra, "Focus on relationships; the money will follow," Yvonne A. Jones demonstrates heartfelt and genuine dedication to her clients, inspiring them to cultivate meaningful connections and achieve lasting success.
Previous video "Building Profitable Relationships with Dignified Sales Conversations": https://www.youtube.com/watch?v=As5v1cPWOgM
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