The Psychology Behind Common Hospitality Complaints
Customer complaints are inevitable—but they offer powerful insights into the brain’s reward system, emotional triggers, and perception of value. Discover how neuroscience and psychology can transform negative feedback into opportunities to wow your guests and build lasting loyalty.
After having spent 10 years teaching both big kids and little kids (elementary school and university), I began my neuroscience research journey to understand how the brain works and how to make it work better. I recognize that not everyone is as geeky as I am, but I believe most of us want to optimize brain function for as long as we can. Beyond my work, I live in Naples, Florida and enjoy anything in the sunshine.
