Complaint Fatigue in Customer-Facing Teams (A 20-Minute Fix)
Complaint fatigue is real—and it rewires how customer-facing teams think, feel, and respond. Here’s a brain-based 20–30 minute fix to reduce customer service Burnout.
After having spent 10 years teaching both big kids and little kids (elementary school and university), I began my neuroscience research journey to understand how the brain works and how to make it work better. I recognize that not everyone is as geeky as I am, but I believe most of us want to optimize brain function for as long as we can. Beyond my work, I live in Naples, Florida and enjoy anything in the sunshine.
