“I think one thing we mentioned just now, which is equanimity, that, of course, for them, they didn’t realize the word. It was also something, the word that I’ve learned over the pandemic, so I think that’s one thing where that equanimity, how you can stay grounded and centered, even if you are going through chaos, even if there is chaos in your head. So how you can stand grounded, and you can sound calm when you’re talking to people, and even also in the pandemic, a lot of times the leaders don’t know the answer either. So even if you don’t know the answer, even if you feel the future is uncertain, you can still come across as calm and certain with the people you’re leading.” – Cynthia Zhai
This episode’s guest is a voice coach, Professional Speaker, and best-selling author. She’s also a two-time TEDx speaker, and she’s helped professionals from 56 countries across six continents learn how to speak with a powerful voice. Her name is Cynthia Zhai, and she’s been a professional speaker and coach for the past 23 years, with engagement spanning five continents in 25 countries. She’s also been on this podcast before, though it was pretty much at the very beginning of things in 2020. We had a lot to catch up on, and the topic of communicating effectively is more important than ever. If you want your voice to have more impact and influence, you won’t want to miss this discussion.
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(00:00) – Developing Your Leadership Voice
As our conversation starts, Cynthia shares the memories that have influenced her career in sound, such as hearing Martin Luther King’s famous “I Have a Dream” speech. “I think that speech itself, the voice with emotion, the voice with a lot of passion, that’s what really moved me,” she explains. “Plus, later on I heard about how the speech he delivered was not the original speech. I think that’s even more impressive.” We talk about how things have changed since her last appearance on the show and what inspired her second book. “The first book came out ten years ago, 2015,” she tells us, “so now, ten years later, some new ideas have come to me. I’ve got some new inspiration, plus all the different clients I work with, so there are even more case studies. And so that’s what I did.”
(12:28) – Equanimity in Leadership
Cynthia tells us about equanimity and how it guides her philosophy as a voice coach and speaker. “Equanimity is a Buddhist term that means that you stay centered and grounded even in the midst of chaos around you,” she says. “Even if you feel that it’s uncertain, you feel a little bit panicked, but as a leader that, when you lead, you have to still come across as calm, composed, and certain.” She tells us why having a soft voice is no obstacle to being a powerful speaker, and her approach to helping clients overcome the doubts that keep them from speaking with confidence. “It’s because there’s something that in their mind is holding them back,” she explains. “For example, they don’t dare to take up space. They have grown up in an environment where it’s not encouraged… Or there are clients who are fearful of visibility or even authority. Once they have all these, it will affect the way they speak.”
(27:40) – Overcoming Stage Fright
The first half of our discussion comes to a close as Cynthia recalls how she ended up taking her own advice about journaling to get in touch with your inner self. “I’m going to do what I have told my clients to do,” she says. “So I wrote it down, and once I wrote down all the thoughts running through my head, I felt so relieved, I said, ‘Oh, okay.’ Then I went back to Sleep.” She offers her tips for overcoming stage fright and talks about the importance, particularly these days, of showing empathy and understanding in public speech. “Since the pandemic, a lot of researchers have shown, and also it’s attested by many clients as well, that people are more and more towards leaders who show compassion,” she tells us. “That’s why that compassion has become a very key element when they’re speaking.”
Episode Summary
Tune in for next week’s episode as we discuss just what it means to have gravitas, Cynthia’s techniques for building a stronger connection with your audience, and how her uncanny encounter with the voice clone of a favorite teacher showed her both the power and limitations of AI in sound.
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