In today’s episode, we’re thrilled to welcome Doug Knoll—lawyer turned mediator, peacemaker, and author of the upcoming book Empathy Leadership. Doug takes us on a fascinating journey from his early career as a trial lawyer to his transformative work inside maximum Security prisons, where he’s taught hardened ex-gang members how to de-escalate conflict in seconds. Doug reveals the neuroscience behind “affect labeling,” a powerful technique that calms even the most heated disputes by simply naming Emotions. He shares compelling stories—from mediating high-stakes corporate battles to life-changing moments inside prison walls—and explains how this skill can be life-changing, whether in boardrooms, families, or everyday interactions.
Jenn is a Wall Street Journal, USA Today, and International bestselling author. She is the owner of Elite Online Publishing and Biz Social Marketing Agency. Companies dedicated to helping business owners of all sizes thrive in today's highly technical world of product and service promotion. Jenn owned and operated a successful local chain of retail stores, where she honed her online marketing skills. From local brick and mortar stores to online entities, to large international corporations, Jenn's years of experience and expertise has now helped hundreds of businesses become front-page news on major search engines. She is dedicated to helping businesses use powerful new online and mobile marketing platforms to get visibility, traffic, leads, customers, and raving fans. She is passionate about helping busy entrepreneurs, business leaders, and professionals to create, publish, and market their book, to build their business and brand.
