Episode #33: Your customers work inside your company as well.

Sybil Stershic is a believer in employee engagement “The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers.”

She has a point. During our conversation, Sybil spoke to me about the earlier years of her career when she watched her employer wait until the last moment to let co-workers know about new initiatives. It never made sense to her why the people who needed to know the most were told the least. She considers this neglect.

This led Sybil to start Quality Service Marketing, an internal marketing company she has owned for 35 years. As her business evolved, a connection framework to address this problem emerged.

· Connect employees to the organization.

· Connect employees to the customer.

· Connect employees to other employees.

Simple to grasp. Not always so simple to implement.

Sybil Stershic’s Web-Site: http://www.qualityservicemarketing.com

Sybil Stershic’s LinkedIn Page: https://www.linkedin.com/in/sybilstershic

Deborah Brown-Volkman’s web-site: https://www.SurpassYourDreams.com

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Deborah Brown-Volkman Career & Executive Coach

“Wisdom Comes With Wrinkles” is a career-focused podcast hosted by 57-year-old Deborah Brown-Volkman, Career & Executive Coach who has 20+ years experience empowering clients to find new jobs, new careers, and new ways of overcoming workplace challenges. Deborah talks with guests who share their workplace experiences and lessons learned so they can pay it forward to the next generation.