- Episode #33: Your customers work inside your company as well. Deborah Brown-Volkman 23:45
Sybil Stershic is a believer in employee engagement “The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers.”
She has a point. During our conversation, Sybil spoke to me about the earlier years of her career when she watched her employer wait until the last moment to let co-workers know about new initiatives. It never made sense to her why the people who needed to know the most were told the least. She considers this neglect.
This led Sybil to start Quality Service Marketing, an internal marketing company she has owned for 35 years. As her business evolved, a connection framework to address this problem emerged.
· Connect employees to the organization.
· Connect employees to the customer.
· Connect employees to other employees.
Simple to grasp. Not always so simple to implement.
Sybil Stershic’s Web-Site: http://www.qualityservicemarketing.com
Sybil Stershic’s LinkedIn Page: https://www.linkedin.com/in/sybilstershic
Deborah Brown-Volkman’s web-site: https://www.SurpassYourDreams.com