Andy Lopata hosts Scott Osman and Jacquelyn Lane, founders of the Hundred Coaches Agency and co-authors of “Being Coachable.” They explore the crucial elements of building trust, strong professional relationships and creating a coachable environment.

This episode of the Connected Leadership Podcast emphasises the “relationship-first philosophy” adopted by Scott and Jacquelyn, where building genuine connections takes precedence over completing transactions. This approach fosters a shift from a zero-sum mindset to an “infinite game” perspective, liberating them to prioritise relationships over efficiency.

Scott and Jacquelyn highlight the paramount importance of listening in building trust and rapport. They emphasise that great leaders must learn to listen deeply to gather the information they need to make effective decisions. This is facilitated by cultivating genuine curiosity, which is achieved by taking yourself out of the equation and focusing solely on the other person. This involves asking open-ended questions and providing space for the other person to share their thoughts.

Building trust, according to Scott and Jacquelyn, requires more than just competence and honesty. Demonstrating genuine goodwill towards the other person—genuinely wanting the best for them and putting their needs first—is crucial.

Andy then explores the concept of being coachable and Jacquelyn emphasises the willingness to be open to feedback, even when challenging. Scott adds that it’s about recognising that there’s great potential for growth beyond what you’re currently doing, and a coach can help unlock that potential.

The conversation explores the leader’s role in fostering a coachable culture, emphasising the importance of setting an example by embracing Coaching and sharing the benefits they’ve experienced. This demonstrates that Coaching is not a sign of weakness but a powerful tool for personal and professional development.

Scott and Jacquelyn offer practical advice, encouraging listeners to prioritise building genuine connections, cultivating deep listening, embracing curiosity, demonstrating goodwill, creating space for vulnerability, and embracing feedback as a gift. They emphasise that leaders should lead by example, demonstrating the benefits of Coaching and encouraging others to embrace this powerful tool.

This episode highlights the importance of building strong relationships and creating a coachable environment. As Andy mentioned, the themes of listening, curiosity, and creating space for others are crucial for success in leadership and beyond. By putting these principles into practice, we can foster a more collaborative and impactful world.

Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | Youtube

Connect with Scott Osman: Website | X/Twitter | LinkedIn | 

Connect with Jacquelyn Lane: Website |  LinkedIn | 

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Andy Lopata Author, Podcast Host and Speaker on Professional Relationships Strategy

Andy Lopata is a specialist speaker on professional relationships, mentoring, networking, and social media strategy. He is a firm believer that professional relationships underpin our success in business, our roles, and our careers. The right relationships with the right people can lead to new business opportunities, investment, collaborative working, innovation, and career progress. We just need to be comfortable approaching those relationships strategically, without making people feel ‘networked’ by us.

Andy has worked in the field of networking and professional relationships for 25 years, working with global giants such as Paypal, GSK, AstraZeneca, Wella, HSBC, Wembley Stadium, the BBC, and the Prime Minister’s Office of the UAE, among many others during that time. He has also worked with leading universities including NYU, Duke University, and Oxford University’s Said Business School.

A regular blogger for Psychology Today, Andy has been quoted in The Sunday Times, The Financial Times, and The Guardian, as well as many other national and regional newspapers and magazines worldwide. He has written or co-authored six books on networking and professional relationships, with his sixth book, "The Financial Times Guide to Mentoring," being published in Spring 2024. He is also the host of The Connected Leadership Podcast and has interviewed globally recognized names in business, academia, sports, and entertainment for the show.

Andy has been inducted into the PSAE Hall of Fame – the Professional Speaking Association Award of Excellence, which was held by only 21 other speakers at the time it was presented. He is a Fellow and a former President of the Fellows’ Community of the Professional Speaking Association (PSA), a Fellow of the Learning and Performance Institute (LPI), and a Member of the Association of Business Mentors and the Meetings Industry Association.