The Secret to Building Trust with Employees, John D. Marvin
- The Secret to Building Trust with Employees, John D. Marvin Karl Staib 46:09
Join us for a discussion about building systems in your business that develop trust with employees and customers. John D. Marvin is the President of TSO (Texas State Optical). One of my favorite parts of this interview was when he talked about the value of giving his time to his staff so he can learn about them and their needs.
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1. Perspective on Leadership
John Marvin discusses his view of leadership, emphasizing that leadership is about influence rather than just authority or title. He believes leaders must be able to connect with and serve their team, building Relationships based on trust and vulnerability. Marvin highlights the importance of active listening, empathy, and creating an environment where people feel comfortable being open and honest.
2. Building Relationships Through Intentional Presence
He explains his approach to building strong relationships with his team, including regularly scheduled one-on-one meetings where he makes a point to be fully present and engaged. He discusses the importance of controlling one’s own mindset and discipline to avoid distractions and truly listen. Marvin also shares how he follows up on commitments using digital tools to ensure he doesn’t drop the ball.
3. Reflection and Personal Growth
He describes his daily morning routine of reflection, where he reviews his personal and professional goals, affirmations, and contemplates ways to improve himself and the company. He also discusses his end-of-year review process, where he looks back on the past year’s accomplishments and challenges to identify areas for growth. Marvin believes Personal Development is key to professional development, and he aims to instill this mindset in his team.
4. Gratitude and Celebrating Milestones
He shares how he makes an effort to recognize important milestones, such as birthdays, for his team members. He believes these small gestures help people feel valued and special, strengthening the relationships. Marvin also expresses gratitude for the time and attention his team members give him, seeing it as a privilege rather than an obligation.
5. Closing Thoughts on Leadership and Personal Growth
In closing, Marvin reflects on the leaders and authors who have most influenced his own personal and professional development, including Napoleon Hill, James Allen, and John Maxwell. He emphasizes the importance of intentional, consistent effort towards self-improvement, and how this ultimately benefits both the individual and the organization they serve.
Learn more about John Marvin over at the TSO (Texas State Optical). You can also connect with him on Linked.
As always, if you have any questions or want to submit an amazing guest for the podcast, just reach out to me on the Systematic Leader website, and I’ll do my best to get them on. If you enjoy the interview, please take 30 seconds to rate the Systematic Leader podcast on your favorite platform. Thanks!
