Aundrea Mitchell – Customer Contact Services: Building Trust Through Transparency
- Aundrea Mitchell - Customer Contact Services: Building Trust Through Transparency Dr. Laura Sicola 26:16
In this episode of Speaking to Influence, Dr. Laura Sicola interviews Aundrea Mitchell, president of Customer Contact Services. Aundrea shares her experiences of handling a major error, turning a crisis into trust.
Hear how she faced the challenge head-on, communicated transparently, and built trust through teamwork and honesty. It’s a testament to the strength of partnership and the importance of owning up to mistakes. 💪✨
In this episode you will learn:
- Understanding your audience is crucial for effective communication.
- Tailoring your approach can lead to better results.
- Mistakes are opportunities for Growth and building trust.
- Advocating for others can help unlock their potential.
- Self-awareness is key to improving communication skills.
- Simplicity can often lead to better solutions.
- Personality assessments can enhance team dynamics.
- Leaders should help find the right roles for their team members.
- Developing tact can improve interpersonal Relationships.
About Aundrea Mitchell
Aundrea Mitchell is the President of CCS (Customer Contact Services), headquartered in Minnetonka, Minnesota, a Minneapolis suburb.
Before assuming her role as President in May 2020, she served as the company’s Director of Operations from July 2012 to May 2020. During that time she played a key role in the successful integration of several timely acquisitions, and the diversification of the CCS line of services from primarily telephone answering to a full suite of BPO (business process outsourcing) services.
Under her leadership, CCS passed 20 million client contacts and achieved a 98% first call resolution rate, placing it among the industry’s best.
You can connect with Aundrea Mitchell in the following ways:
LinkedIn: https://www.linkedin.com/in/aundrea-mitchell-06746370/
Customer Contact Services website: https://www.yourccsteam.com/
You can connect with Dr. Laura Sicola in the following ways:
- LinkedIn: https://www.linkedin.com/in/drlaurasicola
- LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc
- YouTube: https://www.youtube.com/@LauraSicolainc
- Facebook: Dr. Laura Sicola
- Twitter: @LauraSicola
- Instagram: @drlaurasicola
- Website: https://laurasicola.com
- Laura’s Online Course: virtualinfluence.today
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
