A rushed discharge. A chart that does not match reality. A loved one with Alzheimer’s or Parkinson’s dementia who cannot explain what hurts. If you have ever felt bullied by a system that moves too fast, this conversation is for you.
Susie and Don talk with Laura Finnelly, a registered nurse with 25+ years in healthcare, a certified senior care manager, an Air Force veteran, and the founder of Guided Care RN Advocates. Laura lays out what families need to know about patient advocacy, navigating hospital stays, preventing medical errors, and protecting dignity in dementia care. She also shares why she calls herself a “neighborhood healthcare cop” and why that mindset helps caregivers ask better questions, document the right details, and stop feeling “crazy” when something is off. All things that motivated her to write RN on Duty, a practical guide gives families the tools, structure, and confidence they need to navigate today’s healthcare system more effectively.
Rather than focusing on medical advice, RN on Duty teaches you how to navigate the system itself—from preparing for appointments and organizing medical information, to understanding hospital processes, discharge planning, and care transitions.
Susie and Don connect those practical tools to the bigger fight for long-term care reform, including their first-ever synchronized National Walk for Long-Term Care Reform on September 27. They also get real about caregiver Stress, nurse Burnout, staffing shortages, and the harsh reality that people who cannot speak up are often the first to be overlooked unless someone is there to advocate. Laura will be leading one of the walks in Illinois. So if you live in Illinois – you'll want to sign up to be a part of this historic event!
One key takeaway you do not want to miss: how to challenge an unsafe discharge, including the Medicare Notice of Medicare Non-Coverage and how an appeal can pause the process long enough to get answers. We also cover Medicare-funded advocacy and navigation options and where to find qualified patient advocates,
Connect with Laura: [email protected]
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If someone you Love experienced neglect in a Nursing home…Then you know how desperately the system needs to change. History has shown us that It takes people power to change anything worthwhile. That’s why we we’re launching something that’s never been done before. On September 27, communities across the country are coming together for the first-ever National Long-Term Care Reform Day.This is a peaceful national walk for dignity, accountability, and change in long-term care.We’r
No Country For Old People; a Nursing Home Exposé is Streaming NOW on Amazon Prime (https://www.amazon.com/gp/video/detail/B0F7D1RR5X/ref=atv_dp_share_cu_r)
Visit the No Country For Old People Website for more information.
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Be a ROAR-ior!! JOIN THE R.O.A.R. MOVEMENT (Respect, Oversight, Advocacy, Reform) for quality long term care! Visit the ROAR 4 LTC Website for more information and consider participating in the inaugural National National Long-Term Care Day, Sunday, September 27th The 1st ever ROAR 2026 National Walk for Long-Term Care Reform! Found out more here: https://www.roar4ltc.org/roar-2026-walk
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