1. How To Support Employee Success When Things Go Wrong | Leadership Espresso Shot 56 Tanveer Naseer 11:35

Have you ever had the experience dealing with after-sales support where you not only get the runaround, but you spend days just trying to get someone on the phone to acknowledge your problem?

That’s the situation my wife and I had to content with when we contacted a major retailer about an issue with our newly purchased recliner sofa.

While on the surface, this would seem like a problem with customer support, the truth is this experience reveals a far more problematic issue that every leader should be making a concerted effort to avoid.

That’s why for this edition in my Leadership Espresso Shot series, I wanted to use this experience to illustrate four questions leaders should be asking themselves to evaluate whether their actions are setting up their employees to succeed … or whether it’s only serving to create silos within their organization.

As many of us begin to look ahead to what we want to achieve in 2024, this is the ideal moment to reflect on what you can improve on to better support and empower your employees.

Reflecting on these four questions is a great place to begin that process.

Tanveer Naseer Leadership Keynote Speaker and Corporate Trainer, Podcast host "Leadership Biz Cafe"

Tanveer Naseer is an internationally acclaimed keynote speaker and award-winning leadership writer. He is also the Founder and CEO of Tanveer Naseer Leadership, a leadership corporate training and consulting firm that works with executives and managers to help them develop practical leadership and team-building competencies to drive organizational growth and development.

Tanveer is the recipient of several awards and recognitions as one of the world's top thinkers in the leadership sphere, including being recognized by Inc. Magazine as one of the Top 100 Leadership and Management Experts.

Tanveer has been very active on speaking circuit, giving keynotes and workshops on leadership and empowering employees to audiences across Canada, United States, Europe, and the Middle East in a wide range of industries in both private and public sectors.

Tanveer is also the host of the popular and long-running "Leadership Biz Cafe" podcast, which Inc Magazine has described as feeling "like you're sitting down for a cup of coffee with two leadership experts to learn about how to become that leader our employees need us to be."