Emotional Intelligence: The Key to Business Success and Servant Leadership with Robin
Have you ever wondered how much of a difference emotional intelligence (EI) truly makes in your career or personal life? I found myself pondering the same question until I sat down with Robin Hills, an expert who elegantly bridges the gap between EI and AI, revealing the potent synergy of heart and mind in our latest episode. Together, we navigated the complex terrain of how emotional acuity can shape our Relationships and decision-making, emphasizing that serving with a purpose doesn’t mean leaving profits on the table. We discussed the art of authentic communication, the essence of which lies in the ability to understand and connect with others, a skill that becomes even more valuable in today’s skills-based Economy.
As your host, Steve Ramona, I’ve come to realize that the soul of any organization beats within its people—their empathy, compassion, and networking prowess. Robin and I explored how these skills are not just crucial for personal Growth but also for promoting products and services. We acknowledged the dance of ‘selling’ that we all perform, whether in the boardroom or at the dinner table, and how EI guides us in understanding the cultural nuances that frame these interactions globally. It was an eye-opening discussion on the universal language of emotions, and how, by mastering it, we can thrive across diverse cultural landscapes.
Wrapping up the episode, we turned to the heart of leadership—the principles of servant leadership, where vulnerability and accountability take center stage. Robin shared his insights on how leaders can cultivate an environment that not only fosters emotional well-being but also drives productivity and growth. The conversation illuminated the idea that emotional intelligence is not a destination but a journey of continual learning and self-improvement. So join us this Friday on "Together. We Serve", where we continue to champion the spirit of doing business with a servant’s heart, and where leaders come to learn how to truly lead.
(01:48 – 03:08) The Importance of Emotional Intelligence
(09:15 – 11:02) Social Media and Emotional Intelligence
(13:44 – 16:26) Navigating Cultural Differences in Business
(21:27 – 23:04) Emotional Intelligence vs Artificial Intelligence
Robin is the director of Ei4Change, a company specializing in educational training, Coaching and Personal Development focused around emotional intelligence, positive psychology and neuroscience.
He has taught over 400,000 people in 195+ countries how to build resilience, increased self-awareness and understanding of others.
His educational programs on resilience and emotional intelligence cover the most comprehensive and detailed Education of any emotional intelligence organization and are today used in educational establishments in South Africa and India.
Robin is the author of 2 books and has through his work developed the experiential coaching methodology Images of Resilience to support cathartic conversations around resilience.
He has delivered key-note speeches at conferences across the world including at Harvard University and sits on the North West Committee of the Association of Business Psychology
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