Posts Tagged With ‘ Service ’

My mom lives in a gated community in Istanbul. When I came down to visit her, I noticed the security guys working there are very fond of her. I asked why they treated her differently. She said that whenever she bakes anything, as soon as it is out of the oven, she brings some of it to these hardworking and under-compensated people we take for granted. So, whenever she comes home with stuff she needs to carry in the building, they run to help her not because they have to but because they want to. Because it is that easy to make people happy… It is that easy to make them feel seen and appreciated.... Continue Reading

I have heard the phrase, “I just want to make a difference,” a lot lately. Whether in the opening statements of a podcast, on self-help TikTok, or in someone’s “why” statement. Everyone wants to make a difference. But do they? Really? What does making a difference look like? What does it sound like, feel like, or smell like? Where does the difference show up? When does the difference take place? Who is the recipient of the difference? And most importantly, what difference does that “difference” really make? I can’t speak for anyone else, but I discovered I have a subtle bias hardwired... Continue Reading