My hearing is bad and when I am distracted — it’s worse.  I believe this happens to a lot of us, whether we have good hearing or not.

The frustration was palpable within a group of leaders with whom I recently worked. They were in a tough spot. Competition was emerging from unexpected sources. Revenue was not tracking to meet expectations. The organization was responding with significant structural change. And these leaders had been told by executives that if the business was to […]

<img loading="lazy" aria-describedby="caption-attachment-7319" data-attachment-id="7319" data-permalink="https://conflictremedy.com/do-employee-complaints-help-or-harm-the-workplace/complain1c-4/" data-orig-file="https://i0.wp.com/conflictremedy.com/wp-content/uploads/2024/04/complain1c-3.jpeg?fit=1269%2C1881&ssl=1" data-orig-size="1269,1881" data-comments-opened="1" data-image-meta="{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"1"}" data-image-title="complain1c" data-image-description=" Seabird complaining loudly ” data-image-caption=” Photo by Santiago Lacarta on Unsplash ” data-medium-file=”https://i0.wp.com/conflictremedy.com/wp-content/uploads/2024/04/complain1c-3.jpeg?fit=202%2C300&ssl=1″ data-large-file=”https://i0.wp.com/conflictremedy.com/wp-content/uploads/2024/04/complain1c-3.jpeg?fit=691%2C1024&ssl=1″ class=” wp-image-7319″ src=”https://i0.wp.com/conflictremedy.com/wp-content/uploads/2024/04/complain1c-3.jpeg?resize=836%2C1239&ssl=1″ alt=”complaining loudly” width=”836″ height=”1239″ data-recalc-dims=”1″ /> Photo by Santiago Lacarta on Unsplash Do employee complaints help or harm the workplace? It depends. Like conflict itself, complaining has […]

<img aria-describedby="caption-attachment-7150" data-attachment-id="7150" data-permalink="https://conflictremedy.com/an-uncomfortable-listening-level/ucomfortablelisteninglevel3/" data-orig-file="https://i0.wp.com/conflictremedy.com/wp-content/uploads/2023/09/ucomfortablelisteninglevel3-scaled.jpg?fit=1891%2C2560&ssl=1" data-orig-size="1891,2560" data-comments-opened="1" data-image-meta="{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"1"}" data-image-title="ucomfortablelisteninglevel3" data-image-description="" data-image-caption=" Photo by Katie Lyke on Unsplash ” data-medium-file=”https://i0.wp.com/conflictremedy.com/wp-content/uploads/2023/09/ucomfortablelisteninglevel3-scaled.jpg?fit=222%2C300&ssl=1″ data-large-file=”https://i0.wp.com/conflictremedy.com/wp-content/uploads/2023/09/ucomfortablelisteninglevel3-scaled.jpg?fit=756%2C1024&ssl=1″ class=” wp-image-7150″ src=”https://i0.wp.com/conflictremedy.com/wp-content/uploads/2023/09/ucomfortablelisteninglevel3-scaled.jpg?resize=690%2C934&ssl=1″ alt=”woman adjusting uncomfortable listening level on her phone” width=”690″ height=”934″ data-recalc-dims=”1″ /> Photo by Katie Lyke on Unsplash An uncomfortable listening level can guide a difficult conversation. Are there topics or deep […]

Photo by Museums Victoria on Unsplash Genuine Question or Disguised Judgment? Asking genuine curious questions is a powerful tool to improve listening, get through road blocks in difficult conversations, and gain compassionate understanding of another person’s perspective. But even when you’re trying to be authentic and genuine, you might fall into the trap of asking […]

How well do you remember what it is like to be a kid? I had to think about that a lot this week Where to start with this photo? I can assure you it is a young me — what great hair! Those who regularly follow me will know that I am not adverse to being a guest on […]