“The job is no longer any fun. I feel like I have spent the last seven years atop a giant marshmallow kicking down, only to watch as it slowly moves back to its existing shape.” So said William O. Spencer, the retiring CEO of Sherwin Williams paint company of Cleveland, Ohio in 1978. I didn’t […]

I was recently in a conversation with a client. We’ll call her Petunia (not her real name; although, I wish it were). Petunia happens to work in a very large (as in global), very dysfunctional (as in no responsibility or accountability) company that has her beyond frustrated. Part of her frustration is that she’s very […]