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Jason Gelineau, Luxury Cruise Industry Expert, Seatrade Cruise Ambassador for Guest Experience & Wellness

  1. Jason Gelineau, Luxury Cruise Industry Expert, Seatrade Cruise Ambassador for Guest Experience & Wellness Paul C. Thornton 1:13:14

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Hello, passionate cruisers! This is Paul and this week on The Joy of Cruising Podcast; I am delighted to welcome Jason Gelineau. Jason is the answer to a The Joy of Cruising Podcast trivia question, as he is the dad of a previous guest, the lovely violinist and cruise ship performer and Grammy winner, Emily Gelineau, my guest for Ep 199 but I certainly don’t mean to trivialize Jason’s appearance. In my view, Jason transcends cruising similar to certain other guests I have hosted like Travel and hospitality icons Scott Eddy Ep 29, and Sarah Dandashy Ep 130; or individuals who transcend the history of consumer cruising like Joe Farcus, the designer of Carnival’s fleet from inception through 2011 Ep 30; Richard Fain, Chairman, Royal Caribbean Group Ep 215, Lisa Lutoff-Perlo, former CEO, Celebrity Cruises Ep 81, and finally, featured through his daughter, the late Everett Philips, the father of modern cruise ship Food & Beverage Ep 57.

 

 Jason Gelineau is a highly regarded luxury cruise industry expert with more than 30 years of experience across shipboard operations, shoreside leadership, and global cruise brand development. Throughout his career, Jason has worked with some of the world’s most prestigious cruise brands, including Silversea Cruises, Seabourn, Oceania Cruises, and the World of Residensea. He previously served as Head of Product for Explora Journeys, where he led the development of the onboard guest experience for MSC Group’s luxury Lifestyle cruise brand, shaping its hospitality concept, service philosophy, and experiential vision from inception to launch.

 

Based in Western Australia, Jason is the founder of JAG Hospitality, a specialist cruise and hospitality consultancy, and currently serves as a Seatrade Cruise Ambassador for Guest Experience and Wellness. A frequent speaker and moderator at international cruise forums, he is widely recognized for his insight into luxury cruising, evolving guest expectations, and the future of high-end experiences at sea.

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Paul C. Thornton started writing at 58 years old incited by the task of delivering a father-of-the-bride speech at his daughter’s wedding. Told to talk about memories of Kina growing up; among Disney trips, high school sports, proms, and first boyfriends, Paul divulged the most powerful memory of all, when Kina was six and his life changed forever. At the end of the talk—as they say—"there wasn’t a dry eye in the house.” It was both liberating and cathartic to release secrets that had tortured Paul for 30 years. Needing to hold on to that feeling of release and empowerment, when he returned to his hotel Paul started his memoir, provocatively titled White Man’s Disease.

Paul’s just completed book, The Joy of Cruising Again, is his fourth; the third in The Joy of Cruising trilogy, and follow-up to the fun, upbeat, award-winning The Joy of Cruising, and Cruising Interrupted. The Joy of Cruising Again is the finale of the series but Paul won’t give up his passion. Besides continuing to cruise as much as possible, Paul hosts The Joy of Cruising Podcast, a weekly conversation with one of the dozens of passionate cruisers featured in the books and other global cruise personalities.

The cruise-themed books are a stark departure from Paul’s debut: White Man’s Disease, a memoir described as “gripping and inspiring” in the press release announcing it as the winner of the North Street Book Prize for Memoir and Creative Nonfiction about Paul’s harrowing brush with death, the journey of recovery from trauma, resilience and ultimately transformation. White Man’s Disease is at once poignant, sad, tragic, funny, and compelling. (And, if I could get a dollar for everyone who asks what White Man’s Disease means, I would be a wealthy man!) Despite their very different subjects, at the heart of White Man’s Disease and The Joy of Cruising Trilogy is passion and how passionate people do wondrous things. Paul just started a sequel to White Man’s Disease; a fun, and hopefully inspirational tale called Gracefully. In addition, he is planning a podcast series that deconstructs White Man’s Disease.

Paul is originally from Brooklyn and Long Island, New York. After serving in the US Army and simultaneously earning a bachelor's degree in business, he attained his MBA and then spent concurrently, 17 years in corporate management, and 23 years in small business ownership. After leaving corporate, he started a career in higher ed. He earned a doctorate, attained tenure as a business professor, and subsequently moved into administration in Dean or Executive Director positions before retiring in 2021.

Paul lives in Mooresville, North Carolina with his wife Cheryl and considers cruising with their children and grandchildren life’s ultimate escape. Paul longs to cruise as much as the people he writes about in The Joy of Cruising Trilogy.