STI 221: Aundrea Mitchell – President of Customer Contact Services
In this episode of Speaking to Influence, Dr. Laura Sicola interviews Aundrea Mitchell, president of Customer Contact Services. Aundrea shares her experiences of handling a major error, turning a crisis into trust.
Hear how she faced the challenge head-on, communicated transparently, and built trust through teamwork and honesty. It’s a testament to the strength of partnership and the importance of owning up to mistakes. 💪✨
In this episode you will learn:
● Understanding your audience is crucial for effective communication.
● Tailoring your approach can lead to better results.
● Mistakes are opportunities for Growth and building trust.
● Advocating for others can help unlock their potential.
● Self-awareness is key to improving communication skills.
● Simplicity can often lead to better solutions.
● Personality assessments can enhance team dynamics.
● Leaders should help find the right roles for their team members.
● Developing tact can improve interpersonal Relationships.
About Aundrea:
Aundrea Mitchell is the President of CCS (Customer Contact Services), headquartered in Minnetonka, Minnesota, a Minneapolis suburb.
Before assuming her role as President in May 2020, she served as the company’s Director of Operations from July 2012 to May 2020. During that time she played a key role in the successful integration of several timely acquisitions, and the diversification of the CCS line of services from primarily telephone answering to a full suite of BPO (business process outsourcing) services.
Under her leadership, CCS passed 20 million client contacts and achieved a 98% first call resolution rate, placing it among the industry’s best.
You can connect with Aundrea Mitchell in the following ways:
Website: https://www.yourccsteam.com/
LinkedIn: https://www.linkedin.com/in/aundrea-mitchell-06746370/
Facebook Page: https://www.facebook.com/CustomerContactServices
Instagram: https://www.instagram.com/ccscustomercontactservices/
You can connect with Dr. Laura Sicola in the following ways:
LinkedIn: https://www.linkedin.com/in/drlaurasicola
LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc
YouTube: https://www.youtube.com/@LauraSicolainc
Facebook: Dr. Laura Sicola
Twitter: @LauraSicola
Instagram: @drlaurasicola
Website: https://laurasicola.com
Laura’s Online Course: virtualinfluence.today
See omnystudio.com/listener for privacy information.
For more books, online programs and other materials produced by Dr. Laura Sicola and Vocal Impact Productions, go to:
https://vocalimpactproductions.com/vipshop/
For more information go to https://vocalimpactproductions.com or https://speakingtoinfluence.com
#management #podcast #communication #Leadership #executivepresence #publicspeaking #persuasion #influence #confidence