Artificial Intelligence is everywhere right now—but whatdoes it actually mean for the way we work? In this episode of Powered by Authenticity, Emily Carlson sits down with Art Pugach and Mairead O’Donovan to explore the real impact of AI and tools like Microsoft Copilot.
Art, Global Chief Technology Officer at Q Associates and aMicrosoft 365 Copilot MVP, and Mairead, Project Coordinator at Q Associates and co-host of the When in Doubt Reboot podcast, bring both technical insight and real-world perspective to the discussion. Together, they explorewhy AI has become one of the most talked-about topics of our time—sparking excitement for some and uncertainty for others.
Throughout the conversation, Emily, Art, and Mairead unpackwhat AI actually means for organizations and individuals. They discuss how tools like Microsoft Copilot are reshaping productivity, the importance of understanding AI rather than fearing it, and why curiosity and adaptability are essential as technology continues to evolve.
Beyond the technology itself, the conversation also exploresthe human side of Innovation. Art and Mairead share perspectives from their own experiences working in technology, discussing how curiosity, continuous learning, and a willingness to embrace change are essential as AI becomes more integrated into the way we work and live.
This episode offers an approachable and insightful look atAI—what it is, what it isn’t, and why the future of technology is ultimately about empowering people.
Thank you for joining us on Powered by Authenticity, Maireadand Art!!
Links to find Art and Mairead:
ArtPugach | LinkedIn
MaireadO’Donovan | LinkedIn
Find more about Queue Associates:
Queue Associates – Microsoft Solutions Partner -Dynamics 365
Emily Carlson is a trailblazing executive, mentor, and international #1 best-selling author in the Healthcare IT and technology consulting industry. With a 30-year career spanning Information Technology, Project Management, and Digital Transformation, Emily has been at the forefront of leveraging technology to drive innovation, optimize healthcare operations, and enhance patient outcomes. She is recognized for her expertise in leading complex IT initiatives, delivering best-in-class solutions, and helping organizations achieve strategic growth through technology-driven transformation.
Beyond her executive leadership, Emily is a passionate advocate for equity and inclusion in technology. She is the creator and host of Powered by Authenticity, a podcast on a mission to elevate equity and inclusion for women everywhere. Each episode delivers insightful, inspiring conversations with remarkable individuals who are redefining success on their own terms. The show dives into their stories, shares valuable resources for those ready to start or re-start their professional journeys, and explores the unique challenges and triumphs they’ve encountered along the way. Join us for empowering stories and actionable insights that remind you that your path forward is as bold as you make it.
Emily’s thought leadership extends beyond the microphone—she is a highly sought-after keynote speaker at national and international technology and leadership conferences. Her keynote topics address not only emerging tech trends, digital transformation, and mentorship, but also the broader needs for leaders in every career vertical. She provides valuable insights into adaptive leadership, workplace innovation, and strategies for driving inclusion, engagement, and long-term success across industries. Her ability to connect with diverse audiences and inspire action makes her a transformative voice in leadership conversations.
Among her many accolades, Emily was honored as one of Consulting Magazine’s Top Women Leaders in Technology, Excellence, and Innovation in 2021. In 2022, she was named Mentor of the Year, recognizing her unwavering commitment to supporting and uplifting women in technology. She is also an international #1 best-selling author, further solidifying her role as a thought leader and advocate for meaningful change.
When she’s not leading in the tech space, Emily channels her creative innovation into crafting wildly inventive cocktails, extreme charcuterie boards, and outlandish pies. A lifelong Buffalo Bills fan, she cherishes every moment spent with her family.
