Enhancing Customer Experience: Lessons from Disney and Your Business
- Enhancing Customer Experience: Lessons from Disney and Your Business Jennifer R Glass 6:14
Welcome to another enriching episode of MOJO: The Meaning of Life and Business.
Today, we’re going to explore a crucial yet frequently overlooked element of running a successful business—customer experience and visibility. Drawing inspiration from Walt Disney’s thoughtful design of Disneyland, where even the windows on Main Street USA are positioned for children’s visibility, we’ll examine how every detail contributes to creating a magical and inclusive experience for all visitors.
In this episode, we’ll delve into practical ways to incorporate such thoughtful design into your own business. We’ll discuss the importance of making your website accessible by adding captions to videos and providing transcripts for audio files. We’ll also touch on the necessity of ADA compliance for physical businesses to cater to all customers, including those with disabilities. Furthermore, we’ll talk about the significance of maintaining a professional appearance to build and sustain your brand’s reputation.
Join us as we break down these essential strategies to improve your business visibility and customer experience, ensuring that you’re not just meeting but exceeding your clients’ expectations. Together, we’ll uncover how these thoughtful approaches can lead to better results and greater success for your business. Let’s dive in!
Keywords: business, prospective customers, visibility, customer experience, Disney, Disneyland, Disney World, Magic Kingdom, Main Street USA, windows, children, strollers, happiest place on earth, adults, website, accessibility, videos, captions, audio files, transcripts, hearing disabilities, physical business, Americans with Disabilities Act, ADA, accessible entrances, wheelchair, brand, reputation, public presentation, prospective clients, customer service, brand manifestation
