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“Employee listening is making employees feel heard, which increases engagement from the get-go.”
📝Description:
What happens when leaders ask for feedback, but never act on what they hear?
In this heartfelt and practical conversation, Steve Ramona sits down with Jeannie Kidera of Kadera Culture Consulting to explore a powerful idea many business owners overlook: employee listening. On a sunny Friday morning, with Steve opening in gratitude and Jeannie bringing Clarity, warmth, and deep workplace Wisdom, the conversation becomes more than a lesson in engagement. It becomes a mirror for every leader who wants to build trust, increase revenue, and create a company where people feel truly heard.
Jeannie explains that employees often know where the real problems are, and they often know the solutions too. But too many leaders rely on assumptions, long surveys, pizza parties, or surface-level conversations instead of creating real listening systems that lead to visible action. Together, Steve and Jeannie unpack why feedback without follow-through can damage trust, why anonymous surveys may be the first step toward psychological safety, and why happy, engaged employees directly impact customer experience, loyalty, productivity, and profitability.
P.S. The next time you ask your team what they need, pause long enough to really hear them, then take one visible action that proves their voice mattered.
🎯 What You’ll Learn:
✅ Ask for Feedback Only If You’ll Act on It
✅ Happy Employees Drive Revenue Growth
✅ Build Trust Before Expecting Honest Feedback
⏱️Timestamps:
[0:00] Introduction
[2:33] What Is Employee Listening
[4:57] Revenue Impact
[9:27] First Steps: ENPS Surveys
[15:54] Psychological Safety & Trust
[23:11] Healthy Engagement Model
🤝Connect with Jeannie Kidera:
💥Web: www.kideracultureconsulting.com
💥LinkedIn: https://www.linkedin.com/in/jeannie-kidera-b9094064/
🤝Connect with Steve Ramona:
💥Web: https://steveramona.com/
💥LinkedIn: https://www.linkedin.com/in/steveramona/
💥IG: https://www.instagram.com/bizopportunitynow/
💥Podcast: https://www.servinginbusinesspodcast.com/
💥YouTube: https://www.youtube.com/@doingbusinesswithaservantheart?sub_confirmation=1
🔖Tags: #ServantsHeart #EmployeeEngagement #BusinessSuccess
