Hospitality’s 5-Second Guest Test
Hospitality success starts in the first five seconds. Learn how guest first impressions, body language, tone of voice, and micro-expressions influence restaurant service, customer satisfaction, tips, reviews, and repeat business—backed by neuroscience and hospitality training strategies.
After having spent 10 years teaching both big kids and little kids (elementary school and university), I began my neuroscience research journey to understand how the brain works and how to make it work better. I recognize that not everyone is as geeky as I am, but I believe most of us want to optimize brain function for as long as we can. Beyond my work, I live in Naples, Florida and enjoy anything in the sunshine.
