How Mirror Neurons Shape the Guest Experience
Discover how mirror neurons and emotional contagion shape guest experience, leadership energy, and memory—and why managing emotion matters more than managing service.
After having spent 10 years teaching both big kids and little kids (elementary school and university), I began my neuroscience research journey to understand how the brain works and how to make it work better. I recognize that not everyone is as geeky as I am, but I believe most of us want to optimize brain function for as long as we can. Beyond my work, I live in Naples, Florida and enjoy anything in the sunshine.
