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December 11th, 2025 Mature Content

“Why Great Client Relationships Start With Listening” on Mike and Blaine

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  1. “Why Great Client Relationships Start With Listening” on Mike and Blaine Mike Milan & Blaine Bertsch 56:20

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In this episode, Mike and Blaine dive into the uncomfortable truth every entrepreneur, advisor, and salesperson eventually faces: sometimes we talk way too much. And when we do, we lose deals, disconnect from clients, and miss the gold hidden in the conversation. Using a tongue-in-cheek comparison between therapists and vendors, the guys break down why the 70/30 rule (listen 70%, talk 30%) is a business superpower—and how mastering silence can actually make you more persuasive, more trusted, and more profitable. 

Expect candid confessions, a few hilarious self-owns, and practical takeaways on empathy, communication, and understanding what your customers really need. If you want to deepen relationships, close more deals, and stop sabotaging your own conversations, this episode hits home.

#MikeAndBlaine #EntrepreneurLife #SalesTips #BusinessCommunication #LeadershipSkills

Watch on YouTube: https://youtu.be/jfDgVT5ssvo

Buy us a beer and keep the show rolling at mikeandblaine.com!

Featured Beer: @twopitchersbeer @pinnaclebrewing

Mike: Two Pitchers Brewing “Nordic Jam” Fruited Lager

Blaine: Pinnacle Brewing Company “Rescued” Hazy IPA in support of Foothills Animal Rescue https://foothillsanimal.org

Thanks to our Beer Sponsors: 

• Rachel Barnett from Gentle Frog: youtube.com/@GentleFrog 

• Karen Hairston from 3S Smart Consulting: 3ssmartconsulting.com

• Larry Weinstein, the Cash Flow Cowboy in Houston Texas!

• Neighbor Pat

• Devin

Listen to all our episodes at mikeandblaine.com

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Catch more episodes, see our sponsors and get in touch at https://mikeandblaine.com/

Blaine is a co-host on Business, Beer & BS with Mike & Blaine. He's also Co-Founder and CEO at Dryrun, a business cash flow forecasting and modeling software company, and author of "Chronic Cash Flow". Blaine's co-host, Mike Milan, also known as "Cash Flow Mike", is a serial entrepreneur, author and finance coach for business owners and CPAs.